University Services Manager

Profile

Internal Only, In-line Promotion. Note: In the case of in-line promotions where there is an expansion of responsibilities for the incumbent in the role, which would result in the incumbent being displaced if another person were to take that position, we will not interview for the role.

What We’re Looking For:

To achieve the best outcomes for our university partners across a portfolio of programs while driving operational efficiency, 2U has established Special Ops teams to coordinate and automate where possible, repeatable processes which are not unique to each program or relationship. The Manager role executes the tactical and operational activities within these areas.

Responsibilities Include, But Are Not Limited To:

Program Support

Execute on assigned tasks at the highest level of quality and in a repeatable fashion with as few exceptions and workarounds.

Manage and create workflow, processes and documentation between systems and groups.

Troubleshoot, negotiate and communicate with stakeholders on University Services and other matrix teams to ensure excellent customer service and ideal outcomes.

Prioritize requests and escalate as required to senior management.

Document and maintain records to ensure processes/systems are transparent, transferable and long-term.

Think critically about current processes, systems and relationships and mitigate issues as they arise.

Project manage medium-term and long-term projects that contribute to the Special Ops team’s larger goals.

Process Implementation & Standardization

Develop, propose, and execute strategic solutions for both program specific and cross-program issues.

Drive centralization and standardization for recurring tasks, working to identify areas for automation when possible.

Assist management in defining task force project scope, goals and deliverables that support business goals in collaboration with the team – update and adapt to changes as needed.

Things That Should Be In Your Background:

Bachelor’s degree required

2-5 years’ experience directly related to the duties and responsibilities specified

Strong project management background

Ability to work with a diverse team in a fast-paced environment

Focused on achieving defined results, and exceeding goals and objectives

Strong attention to detail, adherence to deadlines, and excellent follow through

Ability to think critically and identify potential issues before they arise

Excellent interpersonal and oral and written communication skills required

Excellent listener balanced with ability to challenge colleagues constructively and stimulate the thinking of others

About 2U Inc. (NASDAQ: TWOU)

2U is comprised of 3 lines of business: Graduate Degree Programs, Short Course, and Boot Camps. Going beyond traditional learning management systems, we use tech, people, and data to help top universities and enterprise organizations transform in the digital era—and eliminate the back row in higher ed. We support lifelong learning which means thinking beyond a single degree. It means finding ways for students to gain the skills they need to change careers, evolve their expertise, and meet the challenges of the changing world head-on. We help our partners fill those needs—developing new digital education technologies and offerings capable of supporting students at different points in their lives. Whether they need a simple refresher, to learn something new, or to change their career trajectories completely, our partners are there to help them succeed. Together with our partners, 2U has positively transformed the lives of more than 275,000 students and lifelong learners.

2U Diversity and Inclusion Statement

At 2U, we are committed to creating and sustaining a culture that embodies diverse walks of life, ideas, genders, ages, races, cultures, sexual orientations, abilities and other unique qualities of our employees. We strive to offer a workplace where every employee feels empowered by the ways in which we are different, as well as the ways in which we are the same.

Benefits & Culture

Working at 2U means working with individuals that are passionate and mission driven. We collaborate on tough problems to deliver the best outcomes for our partners, students, and each other. You will find team members working together in our open office spaces, gathered in the kitchen grabbing a snack, or taking a break in our game rooms.

2U offers a comprehensive benefits package:

Medical, dental, and vision coverage

Life insurance, disability and 401(k)

Unlimited snacks and drinks

Generous paid leave policies including unlimited PTO

Additional time off benefits include: volunteer days, parental leave, and a company-wide winter break from Christmas through New Years!

To learn more, visit 2U.com. #NoBackRow

If you are interested in applying for this kind of position, please submit your resume. Should the incumbent decline our offer for promotion and decide to vacate their position, we will review all internal applications received.

Note: The above statements are intended to describe the general nature and level of work performed by individuals assigned to this position, and are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.

2U is an equal opportunity employer that does not discriminate against applicants or employees and ensures equal employment opportunity for all persons regardless of their race, creed, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, age, marital status, disability, citizenship, military or veterans’ status, or any other classifications protected by applicable federal, state or local laws. 2U’s equal opportunity policy applies to all terms and conditions of employment, including but not limited to recruiting, hiring, training, promotion, job benefits and pay.

Company info

2U, Inc
Website : http://2u.com