Medicaid Member Experience - Process Improvement Lead

Profile

Description

The Process Improvement Lead analyzes, and measures the effectiveness of existing business processes and develops sustainable, repeatable and quantifiable business process improvements. The Process Improvement Lead works on problems of diverse scope and complexity ranging from moderate to substantial.

Responsibilities

The Process Improvement Lead researches best business practices within and outside the organization to establish benchmark data. Collects and analyzes process data to initiate, develop and recommend business practices and procedures that focus on enhanced safety, increased productivity and reduced cost. Determines how new information technologies can support re-engineering business processes. May specialize in one or more of the following areas: benchmarking, business process analysis and re-engineering, change management and measurement, and/or process-driven systems requirements . Advises executives to develop functional strategies (often segment specific) on matters of significance. Exercises independent judgment and decision making on complex issues regarding job duties and related tasks, and works under minimal supervision, Uses independent judgment requiring analysis of variable factors and determining the best course of action while utilizing Humana Values: Rethink Routine, Thrive Together and Pioneer Simplicity.

Required Qualifications

Bachelor's degree

5 - 6 years of technical experience

2 or more years of project leadership experience

Must be passionate about contributing to an organization focused on continuously improving consumer experiences

MS Excel and Visio

10 - 15% travel to Waterfront Plaza Office (321 W Main Street, Louisville, KY 40202) and LakePointe Two Office (3111 W. Dr. Martin Luther King Jr Blvd., Tampa, FL 33607)

Associates working in the state of Arizona must comply with the Tobacco Free Hiring Policy (see details below under Additional Information) and upon offer will be subjected to nicotine testing as part of a 10-panel drug test

Preferred Qualifications

Master's degree

PMP Certification

8 years or more of technical experience (member contact, member engagement strategy)

Additional Information

Work shift will be 8am - 5pm EST

The following policy applies ONLY to associates working in the state of Arizona: Humana is committed to providing a safe and healthy work environment and to promoting the health and well-being of its associates. Effective July 1, 2011, Humana has adopted a tobacco-free hiring policy that will promote a healthier workplace and will not hire users of tobacco and nicotine products. If you have any questions, please consult with your recruiter.

Scheduled Weekly Hours

40

Company info

Humana Inc.
Website : http://www.humana.com