Contingent Labor Relationship Manager

Profile

Description

The Contingent Labor Relationship Manager is responsible for the day-to-day relationship and oversight of personnel from Humana's strategic Managed Services Program ('MSP') vendor partner. This role is the critical link between Humana's business demands and our key outsourced partner relationship with our Contingent Workforce operations team. The Contingent Labor Relationship Manager partners with the MSP and the members from the Contingent Labor Category Management team to proactively identify growth opportunities, innovative solutions, and continuous improvement, ultimately driving value for the enterprise by way of contingent workforce strategy and operations.

The Contingent Labor Relationship Manager will report directly to the Sr. Category Manager for Contingent Labor, supporting, developing, and implementing the enterprise Contingent Labor category. The Contingent Labor Relationship Manager will be the primary liaison between the MSP partner and Humana, managing day-to-day engagements and promoting the development of the Contingent Labor program. The Contingent Labor Relationship Manager will be expected to build relationships with suppliers and business stakeholders, and drive incremental value for the business. Cross-functional and cross-business coordination both within Humana and with Humana's supplier base is required.

Responsibilities

Works closely with MSP Operations Manager, developing strong rapport with MSP personnel and Humana hiring leaders.

Plans, directs, and provides strategic oversight to activities involved in management, and evolution of Humana's Managed Services Provider (MSP) program

Develops deep understanding of contingent labor process life cycle, documenting SOPs as needed.

Participates with MSP on discovery calls to ensure alignment and business needs and objectives are met.

Serves as Primary point of contract for day-to-day issue resolution for topics such as invoicing issues, supplier management, and hiring leader support.

Establishes, modifies and monitors key MSP metrics.

Works closely with MSP and Contingent Labor Category Management to identify and implement metrics, driving continuous improvement.

Equips MSP team to drive outstanding customer experience via key tools and platforms, including SAP Fieldglass.

Administers surveys and stakeholder interviews, soliciting voice-of-the-customer feedback, documenting feedback to drive continuous improvement.

Partners with Contingent Labor Category team to evaluate industry/business trends for potential impact on the organization; identifies key business opportunities and potential threats to the organization.

Pulls and reviews data relative to the program; understand data to provide root cause analysis as to what the data is showing, in order to drive continuous growth.

Recognizes trends, assesses potential impacts and partners with stakeholders to recommend solutions.

Delivers results when faced with ambiguity & roadblocks.

Gathers and interprets relevant data to assess costs, productivity, demand patterns, etc.

Required Qualifications

o 4-year degree in related field, preferably in a business or technical discipline

o Ability to be flexible and willing to learn new skill sets quickly as the need arises

o Solid public speaking and negotiation skills required

o Strong financial and business acumen required

o Proven ability to speak with and work across all levels of the business

o Proficient in Microsoft products (i.e. Word, Excel, Access, Visio, Powerpoint, etc.)

o Ability to assimilate, analyze, draw conclusions, and make recommendations from multi-faceted and often ambiguous data

o Excellent written and verbal communication skills

o Ability to motivate project team members and stakeholders to meet established deadlines

o Motivated self-starter with the ability to work with minimal oversight

o Detail oriented and critical thinker

o Effectiveness in working collaboratively with cross-functional teams

Preferred Qualifications

o At least 5-7 years of relevant supply chain or temporary staffing industry experience preferred

o Excellent analytical skills; ability to research and make efficient use of resources to achieve effective business results

o Experience in developing project plans and presenting business cases to Senior Leaders preferred

o Understanding of major sourcing processes, supplier and customer interface

o Ability to manage multiple tasks or projects simultaneously in a timely and professional manner; ability to transfer lessons learned into new processes; flexibility in job focus

o Experience with Vendor Management Systems (e.g. Beeline, Fieldglass)

Key Competencies

Accountability: Meets established expectations and takes responsibility for achieving results; encourages others to do the same. Employs focus, attention to detail, reliability, and appropriate prioritization to drive outcomes. Sees opportunities to contribute and takes the initiative to create solutions.

Builds Trust: Consistently models and inspires high levels of integrity in decisions, speech, and actions. Lives up to commitments, taking responsibility for the impact of one's actions. Exercises the courage to prioritize principles and values over personal or professional gain.

Collaborates: Engages others by gathering multiple views and being open to diverse perspectives, focusing on a shared purpose that puts Humana's overall success first. Develops and strengthens networks and relationships, both inside and outside the organization, that support company performance. Proactively and transparently contributes information and energy toward creating value with others.

Creative Listening: Asks questions in a way to receive actionable feedback. Flexible in communication to work with stakeholders in different roles with various experience levels. Read between the lines to understand what a person/team needs, not just what it articulates.

Customer Focus: Connects meaningfully with customers to build emotional engagement and customer advocacy. Develops and applies deep customer knowledge and intimacy to develop and deliver products, services, and interactions that provide value beyond expectations. Simplifies complexity and integrates internal efforts to deliver an optimal customer experience.

Scheduled Weekly Hours

40

Company info

Humana Inc.
Website : http://www.humana.com