Consumer Experience Lead - Channel Optimization Lead - Work at Home

Profile

Description

The Consumer Experience Lead ensures optimized interaction between a company and members. The Consumer Experience Lead works on problems of diverse scope and complexity ranging from moderate to substantial.

Responsibilities

The Consumer Experience Lead will report to the Director of Service Experience and Operations, Humana Pharmacy.

Description: The Consumer Experience Lead for Channel Optimization will create and drive strategy and tactics to improve the customer experience, increase engagement, and grow incremental revenue and retention through a single and/or multi-channel approach.

This role will be a part of the Service Experience Team. This team will have relentless customer curiosity and commitment to drive the best experience. We will deliver insights, action, and deliverables using a customer centered approach that will be dedicated to:

Anticipating customer needs and Humana's competitive opportunities.

Leading with digital-first mindset to remove customer friction and improve the overall experience.

Helping partners make digital-first shift and simplifying the digital experience for greater adoption.

Helping to prioritize, connect, and accelerate delivery to improve the end-to-end customer experience.

Required Qualifications

Scheduled Weekly Hours

40

Company info

Humana Inc.
Website : http://www.humana.com