Complaint Resolution Officer

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Complaint Resolution Officer

Duties: Under the general supervision of the Title IX Coordinator & DHR Prevention Administrator, responsible for effecting formal and informal resolutions to all campus complaints related to protected categories, utilizing specialized training and sensitivity for matters involving sexual violence. Will conduct outreach and education opportunities for all assigned discrimination prevention efforts. Serves as the Deputy Title IX & DHR Officer for the campus as a whole. Serving as an information resource, communication channel, facilitator and complaint handler for all staff, faculty, students, and affected third parties for problem solving and dispute resolution. Will be assigned allegations of discrimination, harassment, retaliation, and sexual violence. Will assess all dispute situations for interim measure needs for any and all parties and witnesses, reporting all needs and implementations to the Coordinator. Will initiate informal resolution methods where appropriate and allowable, maintaining allowance for interim measures and formal measures as needed. Where informal measures are not appropriate or have failed to provide resolution to the matter, will conduct formal investigations pursuant to pertinent regulatory and policy standards, and will provide a report to the Coordinator for review and approval. All resolution methods will be conducted with trauma-informed processes. Formal and informal resolution processes will be thoroughly documented, with strict records management and confidentiality. Develops and conducts workshops and other training/awareness activities related to civility, discrimination prevention, and Title IX compliance. This may include generalized training on informal conflict resolution options, such as mediation. Analyzes data, trends, patterns, and campus activities to advise the Coordinator on discrimination/sexual violence prevention issues needing additional education, awareness, policy change, etc. Serves on committees, task forces, advisory groups, programs and projects as assigned. Participates in professional development opportunities and establishes appropriate professional networks such as to foster ongoing and current knowledge in the field. Must stay abreast of pertinent federal & state law, regulations, and University policy. Perform other job-related duties and special projects as assigned.

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