Lead Experience Researcher- Best Buy Health

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Role Summary:
The Lead Experience Researcher for **MEMBERS ONLY**SIGN UP NOW***. Health will execute on the strategic direction of the company and **MEMBERS ONLY**SIGN UP NOW***. Health Business by working with relevant Product teams, Customer Strategy team, and the Experience Design team through research and discovery.

This role is responsible for developing research strategies specific to healthcare initiatives; and, must have experience working in research specific to healthcare (healthcare software companies, medical devices, health monitoring software or devices, hospital settings, human factors in healthcare academic research) and other complex domains that have equal or similar levels of complexities and regulatory practices, such as: Aviation, Transportation, Industrial Automation, and others. The Lead Experience Researcher for Health ensures relevance and quality of insights through thoughtful assessment of risk, establishment of clear success criteria, and the use of methodology based on sound research principles and practices. This individual will advocate for the customer and employee, by driving research at the core of product development.

About **MEMBERS ONLY**SIGN UP NOW***. Health:
**MEMBERS ONLY**SIGN UP NOW***. Health sits at the intersection of health care and technology. We help enrich and save lives through technology & meaningful connection by focusing on Active Aging and Virtual Care. We provide products and services to people that help them be healthy, safe and connect with their care providers from the comfort of their homes. Learn more at
****Key Responsibilities:
1. Developing Appropriate Research Strategy for Healthcare Initiatives Advocates for meaningful research projects that align with company and healthcare business strategy
Leads and oversees research process including recommending appropriate methodology, scoping, planning, and prepping for in-person and remote studies
Facilitates broad large group ideation and discovery conversations
Engages with customers and care providers in mindful, meaningful, sensitive, and ethical ways
2. Leading and Executing Research Methodologies Acts as a strategic thought partner and provide expert guidance in leading, conducting, and synthesizing generative, exploratory, and discovery research
Ability to develop, recommend, and execute on evaluative research methodologies if and when needed
Ability to delegate research efforts to other researchers and/or external research partners
3. Research Synthesis and Delivery of Insights and Recommendations Leads analysis and synthesis of research findings
Identifies and leads the creation of the most efficient research deliverable(s)
Presents clear and actionable findings to various levels of stakeholder
Provides recommendations to Design and Product Teams using sound and relevant theoretical foundations
4. Team Leadership Guides and oversees the overall ethical, diverse, and inclusive conduct of research for the team
Evaluates research processes and/or systems that are in place, provides recommendations to improve efficiency, and lays down the foundations for better research processes and systems
Experience:
6 years of experience directly leading and conducting research in the domain of healthcare or related field.
For those who have Master’s or Doctorate Degree in Cognitive and Behavioral Sciences, Anthropology, Social Science, Design Research, Biomedical Engineering, and/or Healthcare Information Technology, the required years of experience is at least 4 years directly leading and conducting research in the domain of healthcare as an individual contributor (or in a domain of similar or equal in levels of complexities as healthcare).

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