Technical Program Manager VOD Center of Excellence

Profile

**MEMBERS ONLY**SIGN UP NOW***.'s Technology, Product & Experience organization works at the intersection of media and technology. Our innovative teams are continually developing and delivering products that transform the customer experience. From creating apps like TVGo to new features such as the Talking Guide on the X1 platform, we work every day to make a positive impact through innovation in the pursuit of building amazing products that are enjoyable, easy to use and accessible across all platforms. The team also develops and supports our evolving network architecture, including next-generation consumer systems and technologies, infrastructure and engineering, network integration and management tools, and technical standards. In most cases, **MEMBERS ONLY**SIGN UP NOW***. prefers to have employees on-site collaborating unless the team has been designated as virtual due to the nature of their work. If a position is listed with both office locations and virtual offerings, **MEMBERS ONLY**SIGN UP NOW***. may be willing to consider candidates who live greater than 100 miles from the office for the remote option.

Job Summary

Responsible for the technical program management activities and alignment for strategic programs, coordinating among a wide range of cross-functional internal and external resources to ensure that programs are within the scope, within budget and on schedule, with guidance from senior staff member(s). Serve as the program lead for specific, defined multi-discipline technical programs or projects of greater than average complexity and scope. Responsible and accountable in the planning, development and delivery of new technical programs. Works with moderate guidance in own area of knowledge.

Job Description

Core Responsibilities


Understands the scope of technical programs as defined by the product and business requirements and the budget process. Actively participates in the key planning of program milestones drives alignment to these milestones. Uses specific knowledge about one or more technical areas to research, plan, communicate and achieve objectives through program/project team.

Works with senior staff members to identify and obtain participation from required cross-functional core team members, including matrixed project managers. Oversees the team as they plan, track and execute project plans from start to completion.

Maintains program plans and program record. Works with the core team and senior staff member(s) to identify and schedule all the work required to fulfill program scope, including identification and management of critical path tasks.

Drives the development and implementation of key goals, objectives and success criteria for the program. Ensures clear communication and alignment with stakeholder and delivery teams. Recommends changes to improve the engineering process and to alleviate process inaccuracy and duplication.

Works with senior staff member(s) and core team to identify and analyze risks and issues.

Tracks and manages the program schedule and task details included in the program plan. Ensures the program plan is reviewed and approved by an appropriate channel, including changes to the plan as they occur. Analyzes the actual performance against the plan and makes adjustments consistent with plan objectives. Ensures program milestones are accomplished and ensures overall timelines are met. Documents all major plan changes in scope, approach and date delivery.

Communicates updates on major milestones and keeps all stakeholders informed of progress and issues. Works with senior staff members to manage proposed changes to program parameters and ensures appropriate processes and communications are followed. Works under normal supervision. Follows established directions.

Serve as liaison with Divisional and Regional market resources to prepare markets, system and resources for deployment.

Monitors the quality of program deliverables and works with senior staff to ensure program objectives and success criteria are actively managed and achieved. Assists in the development and monitoring of deployment strategies and tools to support the implementation of programs in the field through trials and controlled customer deployments.

Delivers on commitments while demonstrating a high level of integrity and respect for all teammates and stakeholders.

Consistent exercise of independent and collaborative judgment and discretion in matters of significance.

Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.

Other duties and responsibilities as assigned.


Employees at all levels are expected to:


Understand our Operating Principles; make them the guidelines for how you do your job.

Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.

Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.

Win as a team - make big things happen by working together and being open to new ideas.

Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.

Drive results and growth.

Respect and promote inclusion & diversity.

Do what's right for each other, our customers, investors and our communities.


Disclaimer:


This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.


**MEMBERS ONLY**SIGN UP NOW***. is an EOE/Veterans/Disabled/LGBT employer.

**MEMBERS ONLY**SIGN UP NOW***. is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other basis protected by applicable law.

Education

Bachelor's Degree

While possessing the stated degree is preferred, **MEMBERS ONLY**SIGN UP NOW***. also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

2-5 Years

Base pay is one part of the Total Rewards that **MEMBERS ONLY**SIGN UP NOW***. provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, **MEMBERS ONLY**SIGN UP NOW***. provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary (****on our careers site for more details.

Company info

Sign Up Now - WashingtondcCrossing.com