Senior Manager Software Engineering L5

Profile

See yourself at Twilio
Join the team as our next Senior Manager, Software Engineering (L5)
Who we are & why we’re hiring
Twilio powers real-time business communications and data solutions that help
companies and developers worldwide
build better applications and customer experiences.
Although we're headquartered in San Francisco, we're on a journey to becoming a globally antiracist company that supports
diversity, equity & inclusion
wherever we do business. We employ thousands of Twilions worldwide, and we're looking for more builders, creators, and visionaries to help fuel our growth momentum.
About the job
This position is needed to
lead a team of talented engineers and engineering managers responsible for building Twilio Segment’s open-source projects. You will be responsible for growing the team, working with engineers and product managers to develop and execute on the roadmap. You also need to work with other teams across the organization to understand how your services play into larger company strategy, and work collaboratively with other teams to execute on the strategy.
Responsibilities
In this role, you’ll:
You establish credibility through the quality of your team's technical execution and ownership.
You lead by example and care for your teams.
You mentor and develop each employee to reach their full potential.
You show empathy for customers and can work with them to understand their need and solve their issues
You collaborate with different teams across the organization including Customer Support, Product, Go to Market, Sales, and Solution Engineering to deliver value to customers
You know how to source, recruit, hire and retain talented engineers.
You have a rare ability to collaborate with and influence diverse engineering teams to improve the reliability, scalability and durability of their services.
You give engineers the tools, confidence, and motivation to make decisions independently that lead to their personal and professional success.
You know how to manage multiple projects and balance support & development for your teams.
Qualifications
Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
Required:
5 years of experience as an engineering leader of a healthy and high-performing engineering team
Experience managing an engineering team(s) on large-scale projects with technical deep-dives into code
Experience in leading cross-functional teams to deliver important business outcomes
Experience with capacity planning - drive an understanding of capacity needs based on our business drivers
Demonstrably effective communicator — in spoken and written forms
CS, EE or CE degree and/or a demonstrable, solid understanding of CS fundamentals
Desired:
Have experience managing other managers
Previous experience managing a team responsible for client side web or mobile applications
Previous experience managing a team responsible for building SDKs
Previous experience working on open-source projects
Familiarity with web development using Typescript or Mobile development using Swift, Kotlin, or React Native
Location
This role will be
remote and open to the USA and Canada.
Approximately
5% travel is anticipated.
What We Offer
There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.
Twilio thinks big. Do you?
We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we ****,010
Additionally, this role is eligible to participate in Twilio's equity plan.
The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state. This role is also eligible to participate in Twilio’s equity plan and for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.
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Company info

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