Assigner

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Responsible for working with respective areas to meet customer commitments for trouble tickets and service orders. Must play a role in morning and afternoon conference calls. Must discuss strategy with field coaches to plan the day. Continuous monitoring and focus throughout each day to keep field technicians productive. Multi-tasking, along with decision making is critical to this job throughout the day.General DutiesDuties include, but are not limited to, the following:Operate computer terminal equipment accessing Frontier Systems DPI, FROGS, SIFT, M6, Varasset, GAP, and other systems necessary to accomplish duties.Read and understand outside plant maps and Engineering work orders.Assign cable counts, terminal numbers, and associated addresses. Troubleshoot and assign service orders that could not be assigned through a routine assignment.Prepare input sheets and cable transfer sheets.Pre-posting and final posting of all work orders, Facility Checklist, Special Projects, and DORs (Delayed Service Requests).Research DORs using mainframe and terminal verification. This includes end-to-end verification from the Central Office Protector to the customer's premise.Update count, terminal, and address data.Maintain accurate records and correct corrupted data when encountered.Work with field personnel on problems with service orders and repair.Coordinate with Access Designers, Central Offices, Field Forces, and Interdepartmental customers.Work with new technology Pair Gain Devices and their creation in the AAIS.Research ISDN, ADSL problems called in from the field.Assist outside plant employees with complex cable assignments and troubles.Update Frontier applications and cable record changes resulting from Engineering Work Orders/Projects,Prepare and update line re-association and cut sheets.Rearrange cable facilities as required to provide service for customers.Generate Cut Sheets associated with Engineering Work OrdersBuild/update facilities within DPIOfficesRemotesDLSAMsTerminalsCable PairsMonitor J Stage, S stage, and L stages in DPIAssist regular assignments with record issues.Monitor group mailbox / Phones (Supervisor, Engineer, Call Center inquiries)Assist with Conversion & General DPI cleanup/mass record correctionsKey Qualifications:3-5 years of work experience related to supporting engineering in a telecommunication industryExcellent computer skills in Word, Excel, PowerPointKnowledge and expertise with DPI, FROGS, GAP, Varasset, M6, InfiniumStrong communication skills both oral and writtenDetail-oriented with strong organizational, planning, and analytical skillsExcellent time and project management skillsAbility to work in a rapidly growing face-paced environment, performing multiple tasks concurrently

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