Customer Service Representative

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:,ActualValueFromSolar:null},{QuestionName:Work Location,AnswerValue:Naples, FL - 315 ,VerityZone:location,QuestionType:select,ActualValueFromSolar:null},{QuestionName:Job Purpose,AnswerValue:The Customer Service Representative is responsible for accurate tracking and reporting of customer sales and record keeping, timely handling customer/suppliers’ inquiries, customer order entry and process purchase orders. This position is also responsible for working with internal and external customers including but not limited to sales quotations, order entry, handle customer inquiries by phone, e-mail or in person and product pricing.,VerityZone:jobdescription,QuestionType:textarea,ActualValueFromSolar:null},{QuestionName:Req ID,AnswerValue:6279BR,VerityZone:autoreq,QuestionType:text,ActualValueFromSolar:null},{QuestionName:Company Description,AnswerValue:Progress Rail, a Caterpillar company, is an integrated rolling stock and infrastructure provider, delivering a full range of products and services to domestic and international railroad customers. Our customers enjoy one-stop shopping and comprehensive cradle-to-grave railway solutions - whether it rolls on the rail or is the rail itself. From locomotives, transit, freight cars and engines, to tracks, signals and advanced technology, we ensure customers can count on us to meet all their rail needs. u003cbru003eu003cbru003eForging the bridge between ideas and success, our talented and innovative team members work together to address the challenges of the rail industry today, ensuring success for the future. As part of a vibrant, global network of business operations, each and every member of our team is important to our success. With headquarters in Albertville, Ala., more than 7,000 dedicated employees serve customers through a network of close to 150 locations around the world. For more information, visit u003ca href=****www.progressrail.comu003c/au003e and follow us @Progress_Rail on Twitter and YouTube. u003cbru003e,VerityZone:formtext21,QuestionType:textarea,ActualValueFromSolar:null},{QuestionName:Education / Training,AnswerValue:High School diploma or equivalent;u003cbru003e• Skill Level I: Entry level with basic knowledge;• Skill Level II: 2 – 5 years of experience;u003cbru003e• Skill Level III: 5 years of experience;u003cbru003e• Data entry and attention to details required;u003cbru003e• Experience with customer support in person, by phone and e-mail is a plus;u003cbru003e• Demonstrated ability to communicate, present and influence credibly and effectively to all levels of the organization, including management;u003cbru003e• Intermediate to Advance computer skills in Microsoft Office (Excel, Word, PowerPoint, Outlook);u003cbru003e• Excellent math and analytical skills;u003cbru003e• Detail oriented / sense of urgency / follow-through / customer service oriented;u003cbru003e• Ability to multi-task and prioritize and manage workload, and work in a teamwork environment.,VerityZone:formtext20,QuestionType:textarea,ActualValueFromSolar:null},{QuestionName:Job Title,AnswerValue:Customer Service Representative,VerityZone:formtext11,QuestionType:text,ActualValueFromSolar:null},{QuestionName:City,AnswerValue:Naples,VerityZone:formtext13,QuestionType:text,ActualValueFromSolar:null},{QuestionName:Key Job Elements,AnswerValue:Minimum duties and responsibilitiesu003cbru003e• Monitor accuracy of receipts against purchase orders;u003cbru003e• Assist in resolving invoicing issues;u003cbru003e• Basic knowledge of SAP skills for set up of material masters, BOMs, rate touting and work centers;u003cbru003e• Assist in resolving critical issues that may arise with customers or suppliers;u003cbru003e• Works closely with a cross-functional team that includes Operations, Engineering, Purchasing, and Accounting u0026 Logistics/Materials team serving as a liaison with internal and external customer to ensure tracking, reporting and expected product delivery is accordance to Operations and business goals;u003cbru003e• Maintains confidentiality of Progress Rail trade secrets and having NDA in-place with customers prior to disclosing trade secrets;u003cbru003e• Ensure Progress Rail warranty standards terms and conditions, and special terms/conditions of sale used on quotations for EPA emission related products and other contract sales quotations are in compliance; and understand Progress Rail Naples QA Control Manual, ISO 9001 and Association of American Railroads (AAR) standards.u003cbru003eAdvanced duties and responsibilitiesu003cbru003e• Develop metrics to track sales, analyze financial impact of sales changes, targets and annual sales volume;u003cbru003e• Coordinates, handles and follow-up with customer’s inquiries, process purchase orders, provide quotations, guarantee returns, understand pricing cost by product and promote selling prices that maximize profits;u003cbru003e• Responsible for reporting all sales activities to assigned customers to track sales to sales target, customer purchasing activity, customer growth potential, customer contracts, record keeping and follow-up on observations and escalate matters as appropriate.,VerityZone:formtext19,QuestionType:textarea,ActualValueFromSolar:null},{QuestionName:Qualifications and Experience,AnswerValue:Preferred Skillsu003cbru003e• Associate Degree or Bachelor’s degree in Business, Supply Chain, Logistics or related field;u003cbru003e• Minimum 1-2 years’ experience in data entry, purchase orders or sales; manufacturing or customer service experience a plus;u003cbru003e• Strong Knowledge of ERP/MRP u0026 LN system (SAP experience is a plus), EDI, Fourth Shift software program, Sales target maps u0026 Sales software program ACT, Lotus Notes.u003cbru003eEssential and Physical Activities:u003cbru003e• Strength – Must be able to lift up to 35 lbs;u003cbru003e• Motion – The position spends the majority of time in an office setting, at desk utilizing office equipment;u003cbru003e• Vision/Hearing Requirements – May spend long periods of time in front of computer screen. Must be capable of using a variety of communication devices;u003cbru003e• Work Environment – Work in temperature-controlled environment in most situations. Must be capable of wearing PPE (safety glasses, hardhats, metatarsal boots, earplugs, gloves, etc.) No jewelry (on shop);u003cbru003e• Emotional Demands – Must have good communications skills and attention to details;u003cbru003e• Safety – This is not a safety sensitive position. PPE is required when working in production areas.,VerityZone:formtext17,QuestionType:textarea,ActualValueFromSolar:null},{QuestionName:EEO,AnswerValue:Equal Opportunity Employer – Race/Color/Sex/Religion/National Origin/Sexual Orientation/Gender Identity/Vets/Disabilities u003cbru003eu003cbru003e,VerityZone:formtext18,QuestionType:textarea,ActualValueFromSolar:null},{QuestionName:Benefits,AnswerValue:Progress Rail Services Corporation and its subsidiary and affiliate companies offer an excellent total compensation package* including competitive salary, 401(k) plan with company match, available medical/dental/vision/life/disability insurance along with flexible spending and paid vacation and holidays. Relocation assistance may be available for some positions. u003cbru003e u003ciu003e*Benefits eligibility differs by job position and employment status - governing plan documents control such benefits..u003ciu003e u003cbru003e,VerityZone:formtext22,QuestionType:textarea,ActualValueFromSolar:null},{QuestionName:Job Category,AnswerValue:Customer Service,VerityZone:formtext5,QuestionType:single-select,ActualValueFromSolar:null},{QuestionName:State:,AnswerValue:Florida,VerityZone:formtext33,QuestionType:text,ActualValueFromSolar:null}],GQId:1609,isGQResponsive:true,isActive:true,isSocialReferralJobRestricted:false,localeId:1033,AutoOptionalReqId:6279BR,Title:Representative III, Cust Srvc,JobSiteId:5496,Link:****{Responsive_AdvancedCSS: /* increase width of search landing page search inputs when there#SQ#s space */#N#@media only screen and (min-width: 1100px) {#N# #gateway #initialSearchBox .controlWrapper.autocompleteWrapper {#N# display: inline-block;#N# min-width: 26em;#N# }#N# #gateway 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