Content Author

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A world class financial client in Charlotte is currently seeking a Content Author who can coordinate maintenance uploads for changes to our client's website. This is a contract opportunity.

SENIOR CONTENT AUTHOR/IMPLEMENTATION COORDINATOR LEAD

As part of the Digitals Channels Group (DCG) Online Sales and Service (OSS) Content, Maintenance and Support delivery team, you will be responsible for both creating and updating content as part of the migration from the existing Documentum-based Public Web site to a new SDL Tridion-based environment, including:

- Gathering, creating and/or verifying content requirements;

- Creating content specifications

- Authoring and publishing new/updated content;

- Organizing work streams as needed;

- Ensuring necessary appropriate approvals are secured;

- Delivering enhancements on time, on budget and within agreed upon scope, risk and quality parameters;

- Taking ownership of assigned defects and managing them according to the business priority and impact;

- Integrating late-stage change requests and other project/MR requirements;

- Regularly communicating status through reports, regular triage meetings and sponsors meetings, as needed.

Responsibilities:
As such, the successful candidate must be able to:

- Manage, and coordinate between multiple workstreams based on business priority and impact;

- Organize individual work efforts to minimize contention across requirements

- Resolve conflict between competing requirements;

- Take accountability for defining, maintaining and executing work plans with clearly identified objectives, roles/responsibilities, deliverables, activities, schedule, deadlines, budgets and measurable success criteria;

- Facilitate production of content requirements for online site by reviewing creative asset wireframes and providing analysis for enhanced customer experience and production deployment;

- Author and deploy content to the online site using content management software (SDL) with its respective editing/authoring capabilities;

- Work with Project Managers to assess and monitor content entry defects and respond to change management needs in a responsive and timely manner;

- Facilitate communications among all stakeholders, including internal and external business and technology development and support teams;

- Conduct impact assessments and manage risks/issues to resolution, while ensuring communications to all impacted teams are clear and consistent, which may stem from production escalations;

- Consistently ensure focus is directed on accomplishing tasks that are directly aligned to approved activities and critical path;

- Compare, contrast and reconcile existing CMS processes and procedures with the new CMS, in order to ensure an effective transitional strategy;

- Proactively identify and mitigate roadblocks that slow progress against the schedule and overall objectives, and/or rapidly escalate impactful issues to avoid potential implementation delays and risks.

Minimum Qualifications
Minimally the successful candidate must have:
- 7-10-plus years overall technical experience, with at least 6-7 years e-business focus;

- Successful experience with a major conversion/implementation of a large-scale customer facing web site content and functionality upgrade;

- Demonstrable project coordination experience (6-7 years) , including identifying and mitigating risk, creating and managing to agreed project plans (MS Project) and timelines, and building strong relationships with team members across multiple business groups;

- Content authoring experience (6-7 years), preferably with both Documentum and SDL, XMetaL (or equivalent editor) , together with experience analyzing, producing and delivering online content requirements: wireframes, site maps, navigation and so forth;

- Customer oriented approach and proven track record of delivering solutions;

- Self-starter with the ability to take ownership and make sense out of ambiguity;

- Strong problem solving skills with a keen attention to detail;

- Excellent written and verbal communication/presentation skills;

- Ability to efficiently manage last minute requests and production defects;

Preferred Skills

Additionally, the following are also strongly desired:
- Existing knowledge of financial Products and Services;

- Experience working with Sales, Marketing and Product Management partners in the Banking or Financial Services industries;

- Experience creating and managing content for large-scale, commercial, customer-facing e-business applications/websites;

- Working knowledge of HTML and XML, Excel, MS Project, Word, PowerPoint and Visio. Familiarity with ClearQuest, CSS and JavaScript is also a plus.

Join TEKsystems(*) and get your career on the fast track. As the leading technology staffing and services firm, we are passionate about deploying high˜aliber IT and communications expertise. To satisfy our constant need for expertise, we actively seek talented Technical Professionals with all levels of information technology and communications skills. TEKsystems knows that every professional has different needs, so we'll work together to determine a suitable benefits package. We offer options to our Technical Professionals that could include: a health plan, 401k, provisions for vacation and holiday pay, and technical and professional training. With a foundation as the nation's largest IT staffing firm, we've become a billion-dollar services company by blending superior client service with an unrivaled ability to source and manage talent to precise specifications, resulting in successful technology executions. Allegis Group and its subsidiaries are equal opportunity employers. M/F/D/V
McCaleb,Margaret Julia
TEKsystems
200 South College Street, Suite 1900
Charlotte, NC 28202
****
Web: ****

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