Product Operations Analyst

Profile

Aon is looking for a Product Operations Analyst As part of an industry-leading team, you will help empower results by delivering innovative and effective product operations solutions. As Product Operations Analyst you will report directly to the Senior Director, Product Management, Aon’s Cyber Solutions. Your impact as Product Operations AnalystThe Product Operations Analyst supports the operations of Cyber’s Product team. This role will be providing day-to-day account management of onboarding new Product clients, identifying and meeting customer needs, collaborating with business leaders and market specialists to ensure successful product execution, and to retain, service and grow the relations. Through service, consultation, and reporting, this role will promote the value Aon delivers to clients. What will your day look like?• Effectively communicate and collaborate with diverse teams and communicate technical, product and support inquiries in an easily digestible way to clients• Ensure the timely and successful delivery of our solutions through collaboration with business unit leaders according to customer needs and objectives• Own client onboarding and support and maintain and track product and business metrics for leadership• Gather customer feedback and share with Product lead and various cross-functional teams• Build reports utilizing product metrics to demonstrate product growth, revenue & KPIs• Establish the blueprint for customer engagement, but adjust it appropriately as progress is made and more is learned  What attributes would help you be successful in this role? • An ability to manage time effectively and efficiently and self-direct as well as delivering on operation requests• Project management skills that keep projects on task: track, measure, report and be diligent about scheduling, attention to detail, KPIs and process flow• Executive presence – ability to communicate with excellent verbal and written communication skills, client relationship management skills• Ability to create and improve replicable processes and frameworks for customer support, onboarding and new product features and internal training guides• Ability to track metrics and leverage data to pull customer insights and growth metrics• Ability to demonstrate effective working relationship with a cross-functional team  Required Skills & Experience• 5 years of experience in a project, product, account management or operations execution role• Strong project management skills• Experience working collaboratively across several functions to build comprehensive project plans, look for process automation and improvement opportunities• Flexible, enthusiastic, attention to detail and entrepreneurial spirit• Exceptional interpersonal skills capable of interacting with senior officers of major companies and within in the firm• Entrepreneurial attitude where accountability and satisfaction are second nature. Results-focused and metrics-driven• Track record of organizing and completing tasks accurately and in a timely manner, and ability to deliver on deadlines• Ability to make good business decisions, while keeping manager informed• Keen attention to detail• Technical proficiency to learn the platform, CRM system and internal tracking and billing systems• Strong scheduling, time management, coordination and reporting skills• A background in cyber security, managed services provider is a plus Educational Requirements• Bachelor’s Degree or equivalent years of industry experience• Strong Microsoft Office experience required   We offer youA competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.  Our Colleague Experience:From helping clients gain access to capital after natural disasters, to creating access to health care and retirement for millions, Aon colleagues empower results for our clients, communities, and each other every day.  They make a difference, work with the best, own their potential, and value one another.  This is the Aon Colleague Experience, defining what it means to work at Aon and realizing our vision of empowering human and economic possibility. To learn more visit Aon Colleague Experience.    About Aon:Aon plc (NYSE:AON) is a leading global professional services firm providing a broad range of risk, retirement and health solutions. Our 50,000 colleagues in 120 countries empower results for clients by using proprietary data and analytics to deliver insights that reduce volatility and improve performance. Aon provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, or domestic partner status.  Aon is committed to a diverse workforce and is an affirmative action employer. People with criminal histories are encouraged to apply.   Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. 2508679,qualifications:UNAVAILABLE,responsibilities:Aon is looking for a Product Operations Analyst As part of an industry-leading team, you will help empower results by delivering innovative and effective product operations solutions. As Product Operations Analyst you will report directly to the Senior Director, Product Management, Aon’s Cyber Solutions. Your impact as Product Operations AnalystThe Product Operations Analyst supports the operations of Cyber’s Product team. This role will be providing day-to-day account management of onboarding new Product clients, identifying and meeting customer needs, collaborating with business leaders and market specialists to ensure successful product execution, and to retain, service and grow the relations. Through service, consultation, and reporting, this role will promote the value Aon delivers to clients. What will your day look like?• Effectively communicate and collaborate with diverse teams and communicate technical, product and support inquiries in an easily digestible way to clients• Ensure the timely and successful delivery of our solutions through collaboration with business unit leaders according to customer needs and objectives• Own client onboarding and support and maintain and track product and business metrics for leadership• Gather customer feedback and share with Product lead and various cross-functional teams• Build reports utilizing product metrics to demonstrate product growth, revenue & KPIs• Establish the blueprint for customer engagement, but adjust it appropriately as progress is made and more is learned  What attributes would help you be successful in this role? • An ability to manage time effectively and efficiently and self-direct as well as delivering on operation requests• Project management skills that keep projects on task: track, measure, report and be diligent about scheduling, attention to detail, KPIs and process flow• Executive presence – ability to communicate with excellent verbal and written communication skills, client relationship management skills• Ability to create and improve replicable processes and frameworks for customer support, onboarding and new product features and internal training guides• Ability to track metrics and leverage data to pull customer insights and growth metrics• Ability to demonstrate effective working relationship with a cross-functional team  Required Skills & Experience• 5 years of experience in a project, product, account management or operations execution role• Strong project management skills• Experience working collaboratively across several functions to build comprehensive project plans, look for process automation and improvement opportunities• Flexible, enthusiastic, attention to detail and entrepreneurial spirit• Exceptional interpersonal skills capable of interacting with senior officers of major companies and within in the firm• Entrepreneurial attitude where accountability and satisfaction are second nature. Results-focused and metrics-driven• Track record of organizing and completing tasks accurately and in a timely manner, and ability to deliver on deadlines• Ability to make good business decisions, while keeping manager informed• Keen attention to detail• Technical proficiency to learn the platform, CRM system and internal tracking and billing systems• Strong scheduling, time management, coordination and reporting skills• A background in cyber security, managed services provider is a plus Educational Requirements• Bachelor’s Degree or equivalent years of industry experience• Strong Microsoft Office experience required   We offer youA competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.  Our Colleague Experience:From helping clients gain access to capital after natural disasters, to creating access to health care and retirement for millions, Aon colleagues empower results for our clients, communities, and each other every day.  They make a difference, work with the best, own their potential, and value one another.  This is the Aon Colleague Experience, defining what it means to work at Aon and realizing our vision of empowering human and economic possibility. To learn more visit Aon Colleague Experience.    About Aon:Aon plc (NYSE:AON) is a leading global professional services firm providing a broad range of risk, retirement and health solutions. Our 50,000 colleagues in 120 countries empower results for clients by using proprietary data and analytics to deliver insights that reduce volatility and improve performance. Aon provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, or domestic partner status.  Aon is committed to a diverse workforce and is an affirmative action employer. People with criminal histories are encouraged to apply.   Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.,skills:UNAVAILABLE,workHours:UNAVAILABLE,jobBenefits:UNAVAILABLE,datePosted:2022-04-26T01:37:00 0000,employmentType:FULL_TIME,educationRequirements:UNAVAILABLE,salaryCurrency:USD,baseSalary:{@type:MonetaryAmount,currency:USD,value:{@type:QuantitativeValue,value:0,minValue:0,maxValue:0,unitText:YEAR}},validThrough:2023-04-26T01:37:59.000Z,industry:UNAVAILABLE,hiringOrganization:{@type:Organization,name:Aon Corporation,sameAs:****York,addressRegion:New York,streetAddress:165 BroadwaynOne Liberty Plaza,postalCode:10006,addressCountry:United States}}}

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