Sr. Administrative Assistant - Temporary Job

Profile

The Program Assistant performs technical and complex administrative projects in the day-to-day operations for the Office of Professional Advancement department within the Division of Continuing and International Education. Applies independent judgment in the completion of assignments which include high-level customer service to students, faculty, and other business partners as well as external guests.
CORE JOB FUNCTIONS
Helps and supports department directors and program manager in all administrative aspects of the programs to ensure a positive experience and improve the quality and value of the programs. Registers students for courses using University procedures and systems. Assists with database maintenance and enrollment management. Adheres to University and unit-level policies and procedures and safeguards University assets.
This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.
CORE QUALIFICATIONS
Education:
High school diploma or equivalent; Bachelor's Degree preferred
Experience:
Minimum 3 years of relevant experience; 5 years preferred
Knowledge, Skills and Attitudes:
Strong organizational skills and ability to multi-task in addressing operational and customer needs.
Excellent interpersonal skills.
Skill in completing assignments accurately and with attention to detail.
Ability to analyze, organize and prioritize work under pressure while meeting deadlines.
Ability to process and handle confidential information with discretion.
Commitment to the University's core values.
Ability to work independently and/or in a collaborative environment.
Proficiency in computer software (i.e. Microsoft Office).
Department Specific Functions
The Program Assistant performs both technical and complex administrative projects in the day-to-day operations for the Office of Professional Advancement department within the Division of Continuing and International Education. Applies independent judgment in the completion of assignments which include high-level customer service to students and academic partners, providing high-level administrative support to the program directors, program manager, and other staff members.
Prepares, collects, and uploads all-new course start documents (welcome letters, student code of conduct, rosters) for all programs.
Updates and reviews the financial aid information and contacts the appropriate University department as needed.
Assists students with inquiries about refund and loan processing status.
Sends final grade reports to students for cohort-based classes.
Prepares and collects academic partner's promissory notes.
Collects final approval letters from lenders
Responsible for preparing and distributing daily enrollment reports to academic partners.
Act as the point of contact for professional student memberships.
Monitors student payments on a monthly basis.
Registers students for non-credit courses using University procedures and systems.
Responds to various requests for information from students, other staff members, and program directors.
Ensures administrative processes and associated forms are completed in a timely manner.
Adheres to University and unit-level policies and procedures and safeguards University assets.
Resolves or identifies solutions to unique situations where each contact must be handled differently using judgment discretion.
Responsible for assisting in the day-to-day operations in a fast-paced environment.
Completes special assignments as needed.
The above statements are intended to describe the general nature and primary responsibilities of this job classification. Specific duties and tasks may vary based upon departmental needs. Other duties may be assigned to the above consistent with the knowledge, skills, and abilities required for the job. This is a job profile description and not all duties may be assigned to a specific position in each department.
Job Criteria:
Start Date:
Position Type: Full-Time Permanent
Years of Experience Required:
Education Required:
Overnight Travel:
Vacation Time:

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