Senior Service Offering Management Engineer

Profile

Description

The Senior Service Offering Management Engineer enables and assures the delivery and abilities of the service offering system are controlled, balanced and aligned to the mission and needs of the whole enterprise. The Senior Service Offering Management Engineer work assignments involve moderately complex to complex issues where the analysis of situations or data requires an in-depth evaluation of variable factors.

Responsibilities

The ideal candidates would have the ability to work with IT partners across the enterprise and gain experience with diverse projects that have IT infrastructure deliverables.

This position will be responsible for delivering IT Solutions that meet the needs of business from an IT Infrastructure perspective. Strong leadership skills are needed in the role to guide solution designs that follow existing technology patterns or that require new patterns to be developed.

The Senior Service Offering Management Engineer assesses the impact of change on service quality and SLAs. The service-level management process is in close relation with the operational processes to monitor and control their activities by establishing metrics that can be monitored against a benchmark. Begins to influence department's strategy. Makes decisions on moderately complex to complex issues regarding technical approach for project components, and work is performed without direction. Exercises considerable latitude in determining objectives and approaches to assignments.

Required Qualifications


Bachelor's degree or equivalent experience
5 or more years of technical experience
Experience designing IT Infrastructure solutions that include: Network, Server, Storage, VM, Backups, Disaster Recovery and Cloud.
Must be passionate about contributing to an organization focused on continuously improving consumer experiences


Preferred Qualifications


Master's Degree
Experience assessing the impact of change on service quality and SLAs.
Experience establishing metrics that can be monitored against a benchmark
Experience with IT Pharmacy engineering and/or dispensing


Scheduled Weekly Hours

40

Company info

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