PC Support Technician

Profile

Job specifications are intended to present a descriptive list of the range of duties performed by employees.  Specifications are
not
intended to reflect all duties performed within the job.
SUMMARY
The PC Support Technician provides excellent customer service and technical support to our organization and military customer.  The PC Support Technician will provide support to computers, laptops, systems, printing, services, web and domain account administration, and imaging laptops/desktops as necessary.
ESSENTIAL DUTIES & RESPONSIBILITIES
Provide hands-on technical support to users, including desktop, laptop, web troubleshooting and support
Reset web accounts and domain accounts for users.
Document processes and procedures.
Inventory control for technology hardware and software assets.
Support Ticket System management and User Assistance.
Timely Support Ticket System resolution.
Maintain security policies and processes/procedures.
Update processes and procedures related to PC Support.
Installing and configuring Microsoft Workstation Operation Systems
Imaging laptops and desktops as necessary.
Antivirus and Operating System patch deployments and administration.
Provide Excellent Customer Service to both internal and external clients/users.
Participate in On-Call Rotation/Escalation
QUALIFICATIONS - EXPERIENCE, EDUCATION AND CERTIFICATION
Required (Minimum) Qualifications
High School Diploma with related computer and web skills and services.
Customer Service Experience is a must.
Excellent verbal and written communication skills
Have a current SECRET level clearance OR the ability to obtain one.
Knowledge, Skills and Abilities
Working knowledge of Microsoft Operating Systems and applications
General knowledge of networking and printer technologies and support
General knowledge of security and desktop applications
General knowledge of web technologies and support
PHYSICAL REQUIREMENTS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Essential and marginal functions may require maintaining physical condition necessary for bending, stooping, sitting, walking or standing for prolonged periods of time; most of time is spent sitting in a comfortable position with frequent opportunity to move about.
WORK ENVIRONMENT
Work Environment characteristics described here are representative of those that must be borne by an employee to successfully perform the essential functions of this job. 
Job is performed in an office setting with exposure to computer screens and requires extensive use of a computer, keyboard, mouse and multi-line telephone system. The work described herein is primarily a modern office setting. Occasional travel may be required.
SUPERVISORY RESPONSIBILITIES
No Supervisory responsibilities for this job.
ADDITIONAL QUALIFYING FACTORS
As a condition of employment, may be required to pass a pre-employment drug screening, as well as have acceptable reference and background check results to obtain access to military base. Must have reliable transportation to/from work a necessity and must be able to obtain access to military installations.
Shareholder Preference.
 BSNC gives hiring, promotion, training and retention preference to BSNC shareholders, BSNC shareholder descendants and BSNC shareholder spouses, in that order.
**MEMBERS ONLY**SIGN UP NOW***. is an Equal Opportunity/ AA/ Male/ Female/ Disability/ Vets employer.
We participate in the E-Verify Employment Verification Program. We are a drug free workplace.
Visit our website at
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# of Vacancies
1
Job Requirements

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