Care Coach 1/Bilingual English/Spanish - Social Services Travel 75: Hillsborough Pinellas Pasco Hernando Counties

Profile

Description

The Care Coach 1 assesses and evaluates member's needs and requirements to achieve and/or maintain optimal wellness state by guiding members/families toward and facilitate interaction with resources appropriate for the care and wellbeing of members. The Care Coach 1 work assignments are often straightforward and of moderate complexity.

Responsibilities

The Care Coach 1 employs a variety of strategies, approaches and techniques to manage a member's health issues. Identifies and resolves barriers that hinder effective care. Ensures patient is progressing towards desired outcomes by continuously monitoring patient care through use of assessment, data, conversations with member, and active care planning. Understands own work area professional concepts/standards, regulations, strategies and operating standards. Makes decisions regarding own work approach/priorities, and follows direction. Work is managed and often guided by precedent and/or documented procedures/regulations/professional standards with some interpretation.

Required Qualifications


High School Diploma or equivalent
Fully Bilingual English/Spanish. Must be able to speak, read and write in both languages without limitations or assistance. If selected for the position, you will be required to take a Language Proficiency Assessment in English/Spanish. See Additional Information on testing
Must be able to work Mon-Fri between the hours of 8am-7pm but be flexible with candidate hours based on business needs. During the Medicare Annual Election Period (Mid Oct 15-Dec 8), the hours could include weekends/holidays.
Previous experience in phone intensive environment with strong customer service skills both inbound & outbound (90% at times)
Previous administrative or related experience working with a Queue and campaigns.
Current valid Driver's license required & ability to travel up to 75% at times in surrounding counties (Hillsborough, Pinellas, Pasco, Hernando)
Team player, ability to work with tight schedules, multiple priorities as well as work independently
Strong proficiency in Microsoft Office Programs Word, Excel
Must be passionate about contributing to an organization focused on continuously improving consumer experiences


Preferred Qualifications


Associates /Bachelors /Master's degree
Prior experience with Medicare & Medicaid recipients
Previous experience with electronic case note documentation and experienced with documenting in multiple computer applications/systems
Experience with health promotion, coaching and wellness
Knowledge of community health and social service agencies and additional community resources


Additional Information


Schedule: Must be able to work Mon-Fri between the hours of 8am-7pm but be flexible with candidate hours based on business needs. During the Medicare Annual Election Period (Mid Oct 15-Dec 8), the hours could include weekends/holidays.

Training: Initial training will be 3-6 weeks mostly virtually and may include some trainings in the Orlando and Tampa offices as warranted.

Work Location: This permanent job is working from Home temporary due to Covid 19 emergency. This position will deploy to the Tampa Office at a future date : 4925 Independence Parkway. Suite 300. Tampa, FL 33634

Travel: 75%. This position also requires home visits to members and events members in the area and surrounding counties, including but not limited to Hillsborough, Pinellas, Pasco, and Hernando Counties.
Language Proficiency Testing (English/Spanish): Any Humana associate who speaks with a member in a language other than Spanish and/or English must take a language proficiency assessment, provided by an outside vendor, to ensure competency. Applicants will be required to take the Interagency Language Rating (ILR) test as provided by the Federal Government


Scheduled Weekly Hours

40

Company info

Sign Up Now - WashingtondcCrossing.com