Administrative Assistant / Treatment Coordinator

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:,ActualValueFromSolar:null},{QuestionName:Job Summary,AnswerValue:JOB OVERVIEW u003cbr/u003eThe Dental Center Administrative Assistant (AA) will work as part of administrative team to support orthodontic care in UCSF Dental Center (DC). This position on the team is essential in providing excellent customer service and problem-solving expertise to ensure an efficient functioning clinic. As the face of the DC and the orthodontics clinic, the AA adheres to all Population Research in Identity and Disparities for Equality (PRIDE) values and is sensitive to the needs of patients. While the primary responsibility of the AA is of a Treatment Coordinator (TC), s/he can act in all capacities of the administrative team including, but not limited to: front desk or scheduling and coordinating billing and collections in partnership with the DC’s Patient Billing Services (PBS). This position maintains and adheres to the Health Insurance Portability and Accountability Act (HIPAA) guidelines and complies with all School of Dentistry (SOD) and Dental Center policies and procedures. Position works independently with little supervision. u003cbr/u003eu003cbr/u003eThe individual will work with patients and providers to familiarize him/herself with their specific orthodontic needs and goals, supporting the dental patient throughout the process of receiving orthodontic treatment. The individual’s primary responsibilities as a TC include, but are not limited, to the following: provide professional customer service, educate patients on benefits of dental treatment and options within UCSF Dental Center; welcome new patients; work with the providers to establish a comprehensive treatment plan; present the treatment plan and conduct patient consultations; provide patients with information on breakdown of insurance/DentiCal vs out-of-pocket costs; explain insurance coverage and benefits; discuss financial options and breakdown of costs; set up patient payment contracts when treatment is accepted; enter this data into Electronic Health Record (EHR) to initiate the billing and collections process; collect payments for deposit; set follow-up appointments with the patient, follow up by phone or email when needed, and be available to answer any subsequent questions. u003cbr/u003eu003cbr/u003eThe TC will coordinate with PBS on the following: obtain information on DentiCal and insurance authorizations; obtain a monthly list of delinquent patients for patient counselling and/or sending certified warning letters followed by discharge letters determined in consultation with Division Chair; and in consultation with the Division Chair set fee schedules at the minimum once per year. When needed, the TC will also provide financial counselling to delinquent patients and reset contracts when appropriate with approval from the Division Chair and PBS director. The TC will work with Graduate Orthodontics Program Director and/or Clinic Director to assign patients to residents and faculty as per protocol; manage patient distribution when a provider is unavailable/sick and coordinate care and communicate with other clinics and UCSF Dental Center for mutual patients. u003cbr/u003eu003cbr/u003eThe Individual is expected to provide data reports to the Division and clinic leadership on the number of new patients and on clinics conversion rate; and maintain a log for patient discharge and send patient dismissals and reminders. The Individual will need to multi-task and have exceptional customer service skills, and work collaboratively with clinic staff, residents, and faculty.u003cbr/u003eu003cbr/u003eDEPARTMENT OF OROFACIAL SCIENCESu003cbr/u003eOrofacial Sciences (OFS) is a highly complex department which encompasses clinical, research, teaching enterprises located on multiple campuses.u003cbr/u003eu003cbr/u003eSCHOOL OF DENTISTRYu003cbr/u003eMISSION: Advancing health through excellence in patient care, education and discovery.u003cbr/u003eVISION: To be the preeminent innovator in oral and craniofacial health worldwide. u003cbr/u003eVALUES: Through our values, we demonstrate LEADERSHIP in all that we do. u003cbr/u003eLeadership, Excellence, Accountability, Diversity, Engagement, Respect, Social responsibility, Honesty, Innovation, and Partnership. u003cbr/u003eu003cbr/u003eABOUT UCSF u003cbr/u003eThe University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences.,VerityZone:jobdescription,QuestionType:textarea,ActualValueFromSolar:null},{QuestionName:Organization,AnswerValue:Campus,VerityZone:location,QuestionType:select,ActualValueFromSolar:null},{QuestionName:Req Number,AnswerValue:55811BR,VerityZone:autoreq,QuestionType:text,ActualValueFromSolar:null},{QuestionName:Location,AnswerValue:707 Parnassus Avenue,VerityZone:formtext8,QuestionType:single-select,ActualValueFromSolar:null},{QuestionName:Job Title,AnswerValue:Administrative Assistant / Treatment Coordinator,VerityZone:formtext10,QuestionType:text,ActualValueFromSolar:null},{QuestionName:Appointment Type,AnswerValue:Career,VerityZone:formtext12,QuestionType:radio,ActualValueFromSolar:null},{QuestionName:Percentage,AnswerValue:100%,VerityZone:formtext13,QuestionType:Text,ActualValueFromSolar:null},{QuestionName:Shift Length,AnswerValue:8 Hours ,VerityZone:formtext14,QuestionType:Radio,ActualValueFromSolar:null},{QuestionName:Shift,AnswerValue:Days,VerityZone:formtext15,QuestionType:Checkbox,ActualValueFromSolar:null},{QuestionName:Work Days,AnswerValue:Monday - Friday, 8:00 am - 5:00 pm,VerityZone:formtext16,QuestionType:Text,ActualValueFromSolar:null},{QuestionName:Required Qualifications,AnswerValue:• High school graduation and four years of related administrative experience; or an equivalent combination of education and experienceu003cbru003e• Demonstrated experience working in a medical or dental office, registering, and speaking with patients on a daily basisu003cbru003e• Demonstrate and communicate knowledge of medical and/or dental insurance, being able to define and explain simple terms used dailyu003cbru003e• Computer skills, demonstrated use of patient care software similar to Axium, WINOMS or Epicu003cbru003e• Demonstrated experience working and speaking with medical or dental insurance companies on a daily basisu003cbru003e• Excellent phone skillsu003cbru003e• Excellent customer service skillsu003cbru003e• Planning and organizing skillsu003cbru003e• Ability to multi-task and prioritize, time management skillsu003cbru003e• Accuracy and attention to detailu003cbru003e• Adaptability, deals well with change, “think on feet”u003cbru003e• Ability to work alone with minimal supervisionu003cbru003e• Ability to ensure that issues/problems are handled timely and professionally,VerityZone:formtext3,QuestionType:textarea,ActualValueFromSolar:null},{QuestionName:Preferred Qualifications,AnswerValue:• Bilingualu003cbru003e• 1 year of experience working in an Dental or orthodontic practiceu003cbru003e• Demonstrated experience with collection of past due medical or dental accounts,VerityZone:formtext4,QuestionType:textarea,ActualValueFromSolar:null},{QuestionName:License/Certification,AnswerValue:n/a,VerityZone:formtext5,QuestionType:textarea,ActualValueFromSolar:null},{QuestionName:Position Type,AnswerValue:Full Time,VerityZone:formtext6,QuestionType:radio,ActualValueFromSolar:null},{QuestionName:Department Name,AnswerValue:Orofacial Sciences,VerityZone:formtext17,QuestionType:text,ActualValueFromSolar:null},{QuestionName:Equal Employment Opportunity,AnswerValue:The University of California San Francisco is an Equal Opportunity/Affirmative Action Employer. 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