Director of Loss Prevention - Military Veterans

Profile

u003cbu003eAdditional Informationu003c/bu003e Safety and Securityu003cbru003eu003cbu003eJob Numberu003c/bu003e 23097544u003cbru003eu003cbu003eJob Categoryu003c/bu003e Loss Prevention u0026amp; Securityu003cbru003eu003cbu003eLocationu003c/bu003e The Las Colinas Resort Dallas, 4150 North MacArthur Boulevard, Irving, Texas, United States VIEW ON MAPu003cbru003eu003cbu003eScheduleu003c/bu003e Full-Timeu003cbru003eu003cbu003eLocated Remotely?u003c/bu003e Nu003cbru003eu003cbu003eRelocation?u003c/bu003e Yu003cbru003eu003cbu003ePosition Typeu003c/bu003e Managementu003cbru003eu003cdivu003e u003cpu003eu003cstrongu003eJOB SUMMARYu003c/strongu003eu003c/pu003e u003cpu003eu0026nbsp;u003c/pu003e u003cpu003eManages security/loss prevention operations on a daily basis. Areas of responsibilities include protection of property assets, employees, guests and property, accident and fire prevention and response. Ensures that all areas of the property are safe and secure. Maintains logs, certifications and documents required by law and Standard Operating Procedures. Strives to continually improve guest and employee satisfaction while maximizing the financial performance of the department.u003c/pu003e u003cpu003eu0026nbsp;u003c/pu003e u003cpu003eu003cstrongu003eCANDIDATE PROFILEu003c/strongu003eu003c/pu003e u003cpu003eu0026nbsp;u003c/pu003e u003cpu003eu003cstrongu003eEducation and Experienceu003c/strongu003eu003c/pu003e u003cpu003e• High school diploma or GED; 4 years experience in the security/loss prevention or related professional area.u003c/pu003e u003cpu003eORu003c/pu003e u003cpu003e• 2-year degree from an accredited university in Criminal Justice or related major; 2 years experience in the security/loss prevention or related professional area.u003c/pu003e u003cpu003eu0026nbsp;u003c/pu003e u003cpu003eu003cstrongu003eCORE WORK ACTIVITIESu003c/strongu003eu003c/pu003e u003cpu003eu0026nbsp;u003c/pu003e u003cpu003eu003cstrongu003eManaging Security/Loss Prevention Operationsu003c/strongu003eu003c/pu003e u003cpu003e• Assists in the development and implementation of emergency procedures.u003c/pu003e u003cpu003e• Conducts investigation of all losses of property assets and refers to proper management for disposition.u003c/pu003e u003cpu003e• Deploys security staff to effectively monitor and protect property assets.u003c/pu003e u003cpu003e• Comply with all Corporate Loss Prevention safety and security management guidelines and procedures.u003c/pu003e u003cpu003e• Conduct periodic patrols of entire property and parking areas.u003c/pu003e u003cpu003e• Recognize success across areas of responsibility.u003c/pu003e u003cpu003e• Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.u003c/pu003e u003cpu003e• Identifies and makes recommendations for minimizing physical hazards and unsafe work practices.u003c/pu003e u003cpu003e• Implements action plans to monitor and control risk.u003c/pu003e u003cpu003e• Maintains required reports and documentation regarding patrols of property and parking areas.u003c/pu003e u003cpu003e• Provides means for obtaining necessary medical attention on a timely basis.u003c/pu003e u003cpu003eu0026nbsp;u003c/pu003e u003cpu003eu003cstrongu003eLeading Security/Loss Prevention Teamsu003c/strongu003eu003c/pu003e u003cpu003e• Attends pre- and post-convention and weekly forecast meetings to understand group needs and gather critical information to communicate to Loss Prevention officers.u003c/pu003e u003cpu003e• Celebrates successes by publicly recognizing the contributions of team members.u003c/pu003e u003cpu003e• Communicates the importance of safety procedures, detailing procedure codes, ensuring employee understanding of safety codes, monitoring processes and procedures related to safety.u003c/pu003e u003cpu003e• Encourages and builds mutual trust, respect, and cooperation among team members.u003c/pu003e u003cpu003e• Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.u003c/pu003e u003cpu003e• Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.u003c/pu003e u003cpu003e• Provides personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.u003c/pu003e u003cpu003e• Serves as a role model to demonstrate appropriate behaviors.u003c/pu003e u003cpu003e• Solicits employee feedback, utilizes an open door policy and reviews employee satisfaction results to identify and address employee problems or concerns.u003c/pu003e u003cpu003e• Strives to improve service performance.u003c/pu003e u003cpu003e• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.u003c/pu003e u003cpu003eu0026nbsp;u003c/pu003e u003cpu003eu003cstrongu003eEnsuring Exceptional Customer Serviceu003c/strongu003eu003c/pu003e u003cpu003e• Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.u003c/pu003e u003cpu003e• Empowers employees to provide excellent customer service.u003c/pu003e u003cpu003e• Meet quality standards and customer expectations on a daily basis.u003c/pu003e u003cpu003e• Incorporates guest safety and satisfaction as a component of departmental meetings with a focus on continuous improvement.u003c/pu003e u003cpu003eu0026nbsp;u003c/pu003e u003cpu003eu0026nbsp;u003c/pu003e u003cpu003eu003cstrongu003eConducting Human Resources Activitiesu003c/strongu003eu003c/pu003e u003cpu003e• Assists in minimizing cost of accident claims through aggressive claims management.u003c/pu003e u003cpu003e• Brings issues to the attention of Human Resources as necessary.u003c/pu003e u003cpu003e• Completes proper documentation and reports all employee accident and general liability incidents to Claims Reporting Service.u003c/pu003e u003cpu003e• Conducts hourly employee performance appraisals according to Standard Operating Procedures.u003c/pu003e u003cpu003e• Complete disciplinary procedures and documentation according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.u003c/pu003e u003cpu003e• Administer property policies fairly and consistently.u003c/pu003e u003cpu003e• Maintain first aid and CPR certifications required for Loss Prevention officers.u003c/pu003e u003cpu003e• Handles guest problems and complaints.u003c/pu003e u003cpu003e• Identifies the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.u003c/pu003e u003cpu003e• Provides services that are above and beyond for customer satisfaction and retention.u003c/pu003e u003cpu003eu0026nbsp;u003c/pu003e u003cpu003eu003cstrongu003eAdditional Responsibilitiesu003c/strongu003eu003c/pu003e u003cpu003e• Analyzes information and evaluating results to choose the best solution and solve problems.u003c/pu003e u003cpu003e• Develops and maintains a working relationship with local law enforcement authorities.u003c/pu003e u003cpu003e• Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.u003c/pu003e u003cpu003e• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.u003c/pu003e u003cpu003eu0026nbsp;u003c/pu003enu003c/divu003eu003cdivu003e u0026nbsp;u003c/divu003eu003cpu003eu003ciu003eMarriott International is an equal opportunity employer.u0026nbsp;We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.u0026nbsp;We are committed to non-discrimination onu0026nbsp;anyu0026nbsp;protectedu0026nbsp;basis, such as disability and veteran status, or any other basis covered under applicable law. Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law.u003c/iu003eu003c/pu003eu003cbru003eu003cbru003eu003cdivu003e At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over. We invite you to explore The Ritz-Carlton. u003c/divu003eu003cbru003e

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