Workplace Experience Receptionist CRETeam

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Workplace Experience
Conference
Room Escalation Team
Position
Status:
Non-Exempt
Weekly
Scheduled Hours:
40
Schedule:
Monday – Friday (8:00am – 5:00pm)
Hi, we’re Host!
We believe
your office should allow you to feel comfortable, productive and inspired in
your working life. Because when people feel inspired, great things happen.
As the heart
of the workplace, you will help foster a sense of community by putting the well-being
of others at the forefront. As you collaborate with colleagues to create a
culture of support, you will have countless opportunities to inspire moments of
delight and pursue amazing outcomes each day.
With Host,
you can join a team that elevates the office experience by delivering
world-class services that make coming to work better than it’s ever been.
Job Description
CBRE is looking to
fill a full-time Workplace Experience Receptionist Conference Room Escalation (CRETeam) position to support our client, Microsoft, in Redmond, WA. This
position will work onsite Monday - Friday, 40 hours per week.
This role plays a
critical part in creating an engaging and personal lobby experience, providing
every guest with an exceptional feeling of excitement and world-class
hospitality.
This role is also
part of a team that serves as the liaison
between various groups within Microsoft for conference room modification,
troubleshooting and general inquiries. In addition to being organized and able
to multitask, this role requires a go-getter with a positive attitude who is
excited to work with the leading provider of innovative, cloud-based solutions
in the document outsourcing industry.
If you would like to
be part of a great team that adds value and makes a difference in people’s
lives each day, this position could be the job for you!
CreTeam:
Prepares service request data for computer
entry, by compiling and sorting information, and establishing entry priorities
from the SOP (Standard Operating Procedures).
Coordinates with Senior Occupancy Planner to
set priorities for reserved Conference rooms.
Conference room planning for
meetings of a larger than normal duration that involve multiple vendors on
campus.
Leverages technical and logistical
skills. High degree of logistical
dexterity.
Will be familiar with Microsoft Office
products.
Processes customer data, resolving
discrepancies by using standard procedure or returning incomplete documents to
correct parties.
Maintains data entry requirements by following
data program techniques and procedures.
Verifies entered customer and account data by
reviewing, correcting, deleting, or reentering data.
Maintains operations by following policies and
procedures and reporting needed changes.
Complies with data integrity and security
policies.
Maintains work flow in a fast-paced
environment, while managing ongoing receptionist responsibilities.
Willing to work with all levels of internal
management and utilize internal resources.
Guest
Relations Expert:
Be friendly, professional, warm
and engaging. The successful candidate is approachable, an astute listener and
problem solver. They are poised, self-confident, and possess impeccable
accountability.
Takes total ownership of
fulfilling Microsoft guest needs, altruistic.
Resolves guest concerns quickly
and effectively.
Provides local event & attraction
recommendations.
Interactive, outgoing and
sociable with guests, clients and customers.
Technology Enthusiast:
Keeps up to date on emerging
technical trends, consistently uses technology to enhance own life experiences,
and is committed to furthering technical skills.
Use a variety of proprietary
computer systems to:
Register guests and vehicles on
the Microsoft campus.
Book, schedule/meetings and
events in a complex, ever changing environment.
Execute internal Outlook
correspondence.
Keep statistical data on
services provided.
Community Builder:
Has a keen eye for
customer-centric service enhancements that recognize and support guests and
employees, and be eager to identify initiatives that deliver red carpet
experiences.
Effectively manages multiple
tasks/projects in a high-paced environment, while maintaining a customer focus.
Proactively seeks
cross-training opportunities to expand impact & value.
Self-directed and intrinsically
motivated.
Seeks out customer-focused
service opportunities.
Resource:
Is familiar with the Microsoft
campus and Greater Seattle visitor points of interest. Creative in serving
guest’s needs and develops strong partnerships for mutual benefit.
Possesses thorough knowledge of
Microsoft buildings, events, and logistics.
Builds strong internal partnerships
to meet business needs.
Adheres to business practice
guidelines, policies and safety practices.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


EDUCATION and EXPERIENCE
HS Diploma or GED required. A minimum of 0-1 year Front Desk, Concierge, customer service or other hospitality experience is preferred.


CERTIFICATES and/or LICENSES
None.


COMMUNICATION SKILLS
Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor.

Comfortable meeting and engaging with new people.

Warm and engaging demeanor. Ability to assess circumstances, empathize and offer help.


FINANCIAL KNOWLEDGE
Ability to calculate simple figures such as percentages.


REASONING ABILITY
Ability to understand and carry out general instructions in standard situations. Ability to solve problems in standard situations. Requires basic analytical skills.


OTHER SKILLS and ABILITIES
Intermediate skills with Microsoft Office Suite, handheld mobile technologies and applications; .

Good organizational skills. Ability to work flexible work schedules based on office needs. Physical ability to assist. Able to lift 30 lbs. Strong problem-solving skills. Highly adaptable and flexible. Ability to work independently with little supervision.


SCOPE OF RESPONSIBILITY
Decisions made with general understanding of procedures and company policies to achieve set results and deadlines. Errors in judgment may cause short-term impact to co-workers and supervisor.


SAFETY

1. Complete at a satisfactory level all required and assigned HSE training
2. Follow all activity policies and procedures, including all HSE related requirements at all times
3. Participate in all HSE related programs & activities as required, including incident investigations, interviews, auditing and assessment, etc.
4. Report any condition which you feel could result in an accident or injury and / or stop work if required

In addition:
1. Be aware of and understand all safe work practices and procedures and potential hazards associated with the work environment
2. Maintain and wear at all times required appropriate personal protective equipment (PPE)
3. Apply appropriate material handling techniques at all times,
4. Only operate warehouse equipment and machinery (e.g. pallet jacks, manlifts, etc.) if properly trained, qualified and authorized to do so
US Company Profile
About CBRE (NYSE: CBRE): At CBRE, you are empowered to take your career path into your own hands. Enjoy workplace flexibility in a global organization with tremendous scale. Work in an inclusive and collaborative environment with supportive teammates. Come experience the employee advantage at CBRE.
CBRE has a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.
As a Fortune 500 worldwide leader in real estate services, CBRE’s more than 90,000 professionals provide exceptional outcomes for clients in over approximately 480 offices worldwide.  When it comes to real estate, CBRE sees potential everywhere. We turn scale into strength, expense into performance, and property into prosperity. Visit cbre.us.

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