Director of Service and Brand Engagement - Remote

Profile

:,ActualValueFromSolar:null},{QuestionName:External Title,AnswerValue:Director of Service and Brand Engagement - Remote,VerityZone:formtext4,QuestionType:text,ActualValueFromSolar:null},{QuestionName:Employment Type,AnswerValue:Full-time ,VerityZone:formtext16,QuestionType:radio,ActualValueFromSolar:null},{QuestionName:About Us,AnswerValue:u003cp dir=ltr\u003eu003cfont style=font-size:16px;\u003eu003cfont style=color:undefined;font-family:verdana,geneva,sans-serif;size:undefined;\u003eu003ca href=****target=_blank\u003e**MEMBERS ONLY**SIGN UP NOW***..u003c/au003eu0026nbsp;(NYSE: RLGY) is the leading and most integrated provider of U.S. residential real estate services, encompassing franchise, brokerage, and title and settlement businesses as well as a mortgage joint venture. Realogy’s diverse brand portfolio includesu003cstrongu003eu0026nbsp;u003c/strongu003esome of the most recognized names in real estate: u003ca href=****target=_blank\u003eBetter Homes and Gardens® Real Estateu003c/au003e, u003ca href=****target=_blank\u003eCentury 21®u003c/au003e, u003ca href=****target=_blank\u003eColdwell Banker®u003c/au003e, u003ca href=****target=_blank\u003eColdwell Banker Commercial®u003c/au003e, u003ca href=****target=_blank\u003eCorcoran®u003c/au003e, u003ca href=****target=_blank\u003eERA®u003c/au003e, u003ca href=****target=_blank\u003eSothebyu0027s International Realty®u003c/au003e. Using innovative technology, data and marketing products, best-in-class learning and support services, and high-quality lead generation programs, Realogy fuels the productivity of independent sales agents, helping them build stronger businesses and best serve today’s consumers. Realogyu0027s affiliated brokerages operate around the world with approximately 190,000 independent sales agents in the United States and more than 112,000 independent sales agents in 113 other countries and territories. Recognized for nine consecutive years as one of theu0026nbsp;u003ca href=****target=_blank\u003eWorld’s Most Ethical Companiesu003c/au003e, Realogy has also been designated a u003ca href=****target=_blank\u003eGreat Place to Worku003c/au003eu0026nbsp;and one of u003ca href=****target=_blank\u003eForbes’ Best Employers for Diversityu003c/au003e. Realogy is headquartered in Madison, New Jersey.u003c/fontu003eu003c/fontu003eu003c/pu003eu003cp dir=ltr\u003eu003cfont style=font-size:16px;\u003eu003cfont style=color:undefined;font-family:verdana,geneva,sans-serif;size:undefined;\u003eAt Realogy, diversity fuels success – for our company and for our employees. We strive to be the preferred company for diverse talent, committed to creating an inclusive environment that encourages everyone to succeed. u003cstrongu003eWe pursue talent u003c/strongu003e– strategic thinkers who are eager to innovate, focused on execution and accountable for results. u003cstrongu003eWe value diversity u003c/strongu003e– respecting backgrounds, cultures, perspectives.u003c/fontu003eu003c/fontu003eu003c/pu003eu003cp dir=ltr\u003eu003cfont style=font-size:16px;\u003eu003cfont style=color:undefined;font-family:verdana,geneva,sans-serif;size:undefined;\u003eYou’ll find our commitment to diversity reflected in our achievements:u003c/fontu003eu003c/fontu003eu003c/pu003eu003cul dir=ltr\u003eu003cliu003eu003cfont style=font-size:16px;\u003eu003cfont style=color:undefined;font-family:verdana,geneva,sans-serif;size:undefined;\u003eForbes 2020 Best Employers for Diversity.u003c/fontu003eu003c/fontu003eu003c/liu003eu003cliu003eu003cfont style=font-size:16px;\u003eu003cfont style=color:undefined;font-family:verdana,geneva,sans-serif;size:undefined;\u003eRecognized on the 2020 Human Rights Campaign u003ca href=****target=_blank\u003eCorporate Equality Index u003c/au003e.u003c/fontu003eu003c/fontu003eu003c/liu003eu003cliu003eu003cfont style=font-size:16px;\u003eu003cfont style=color:undefined;font-family:verdana,geneva,sans-serif;size:undefined;\u003eRecognized for gender diversity on our board of directors by Executive Women of New Jersey and Women’s Forum of New York.u003c/fontu003eu003c/fontu003eu003c/liu003eu003cliu003eu003cfont style=font-size:16px;\u003eu003cfont style=color:undefined;font-family:verdana,geneva,sans-serif;size:undefined;\u003eFirst residential real estate company to endorse theu0026nbsp;u003ca href=****Act target=_blank\u003eEquality Actu003c/au003eu0026nbsp;and fully supportu0026nbsp;u003ca href=****1447 target=_blank\u003e H.R. 1447u003c/au003eu0026nbsp;amending the Fair Housing Act to include LGBTQ as protected classes.u003c/fontu003eu003c/fontu003eu003c/liu003eu003c/ulu003eu003cp dir=ltr\u003eu003cfont style=font-size:16px;\u003eu003cfont style=color:undefined;font-family:verdana,geneva,sans-serif;size:undefined;\u003eWith diversity, we succeed together. We hope you’ll join us.u003c/fontu003eu003c/fontu003eu003c/pu003eu003cp dir=ltr\u003eu003c/pu003eu003cp dir=ltr\u003eu003cfont style=font-size:16px;\u003eu003cfont style=color:undefined;font-family:verdana,geneva,sans-serif;size:undefined;\u003eThe Corcoran Group is a leading residential real estate brand with more than 50 offices and more than 3,300 sales associates serving Manhattan, Brooklyn, the Hamptons, the North Fork of Long Island and Shelter Island, N.Y., Delray Beach, Miami Beach, Palm Beach, West Palm Beach, Bal Harbour, 30A, Surfside, Windermere and Dr. Phillips, FL; San Francisco, CA, Lake Tahoe and Reno, NV, and Chicago, IL. The Corcoran® Brand is comprised of company owned offices, which are owned by a subsidiary of Realogy Brokerage Group LLC, and franchised offices, which are independently owned and operated. For more information about The Corcoran Group, please visitu0026nbsp;u003ca href=****target=_blank\u003ewww.corcoran.comu003c/au003e.u003c/fontu003eu003c/fontu003eu003c/pu003e,VerityZone:formtext36,QuestionType:textarea,ActualValueFromSolar:null},{QuestionName:EEO Statement,AnswerValue:EOE AA M/F/Vet/Disability,VerityZone:formtext34,QuestionType:textarea,ActualValueFromSolar:null},{QuestionName:State/Province/Region,AnswerValue:Texas ,VerityZone:formtext25,QuestionType:single-select,ActualValueFromSolar:null},{QuestionName:City,AnswerValue:Dallas,VerityZone:formtext19,QuestionType:text,ActualValueFromSolar:null},{QuestionName:Company,AnswerValue:The Corcoran Group ,VerityZone:formtext1,QuestionType:single-select,ActualValueFromSolar:null}],GQId:2849,isGQResponsive:true,isActive:true,isSocialReferralJobRestricted:false,localeId:1033,AutoOptionalReqId:8027BR,Title:Director of Service and Brand Engagement-Remote,JobSiteId:7080,Link:****{Responsive_AdvancedCSS: /* Text Alignment */#N##N#.linkContainer.backgroundColor.LinkPadding.headerLinkContainer.ng-scope,#N#.homeFooterWrapper {#N##T#text-align: center;#N#}#N##N#/* Colors */#N##N#.mainInitialContainer .widgetSidebar,#N#.footerLink.responsiveWidth.ng-scope {#N##T#border: none;#N#}#N##N#/* Dimensions */#N##N#.gateway .welcomeBanner,#N#.gateway .welcomeBanner .welcome {#N##T#width: 100%;#N#}#N##N#.gateway .welcomeBanner div[configurable-image] {#N##T#width: 100%;#N#}#N##N#@media screen and (min-width: 900px) {#N##N##T#.gateway .welcomeBanner .welcome {#N##T##T#width: 381px;#N##T##T#max-width: 35%;#N##T##T#/*min-width: 25%;*/#N##T#}#N##N##T#.gateway .welcomeBanner div[configurable-image] {#N##T##T#width: 759px;#N##T##T#max-width: 65%;#N##T#}#N##N#}#N##N#.searchMainWrapper.ng-scope,#N#.searchMainWrapper.ng-scope .ng-scope {#N##T#width: 1200px;#N#}#N##N#.searchMainWrapper.ng-scope,#N#.searchMainWrapper.ng-scope .ng-scope,#N#.pageHeader .primaryHeaderLogoWrapperLink img {#N##T#max-width: 100%;#N#}#N##N#.gateway .welcomeBanner div[configurable-image] img {#N##T#width: 100%;#N#}#N##N#.gateway .welcomeBanner div[configurable-image] img,#N#.pageHeader,#N#.pageHeader .primaryHeaderLogoWrapperLink img {#N##T#height: auto;#N#}#N##N#@media only screen and (min-width: 900px) {#N##N##T#.gateway .welcomeBanner .welcome .welcomeLiner,#N##T#.gateway .welcomeBanner .backgroundImageWrapperLink,#N##T#.gateway .welcomeBanner div[configurable-image] img {#N##T##T#height: 245px;#N##T#}#N##N#}#N##N#/* Padding */#N##N#@media screen and (min-width: 1260px) {#N##N##T#.mainInitialContainer .widgetSidebar {#N##T##T#padding-right: 8px;#N##T#}#N##N#}#N##N#/* Margins */#N##N#.searchMainWrapper.ng-scope,#N#.searchMainWrapper.ng-scope .ng-scope {#N##T#margin: auto;#N#}#N##N#.pageHeader .primaryHeaderLogoWrapperLink img {#N##T#margin: 1em auto;#N#}#N##N#@media screen and (max-width: 1259px) {#N##N##T#.gateway .welcomeBanner div[configurable-image] img {#N##T##T#margin-left: 0;#N##T#}#N##N#}#N##N#/* Display Properties */#N##N##resumeBuilderBox {#N##T#display: none;#N#}#N##N#@media only screen and (max-width: 900px) {#N##N##T#.gateway .welcomeBanner,#N##T#.gateway .welcomeBanner .welcome,#N##T#.gateway .welcomeBanner div[configurable-image] {#N##T##T#display: block;#N##T#}#N##N#}#N##N#@media only screen and (min-width: 900px) {#N##N##T#.gateway .welcomeBanner .welcome,#N##T#.gateway .welcomeBanner div[configurable-image] {#N##T##T#display: inline-block;#N##T#}#N##N#}#N##N#/* Object Fit Properties */#N##N#.gateway .welcomeBanner .backgroundImageWrapperLink img {#N##T#object-fit: cover;#N#}#N##N#/* Position Properties */#N##N#.mainInitialContainer .widgetSidebar {#N##T#position: relative;#N##T#top: auto;#N##T#left: auto;#N##T#right: auto;#N##T#bottom: auto;#N#},Responsive_BackgroundColor: #ffffff,Responsive_BackgroundImage: ****#747474,Responsive_BaseFontFamily: \u0027Helvetica Neueu0027, Helvetica, Arial, sans-serif,Responsive_BaseFontSize: 16px,Responsive_ButtonBackgroundColor: #004943,Responsive_CompiledCSS: /* remember to define focus styles! */input,select,.control,.ui-selectmenu-button,textarea,.pseudocheckbox,.pseudoradio,.controlWrapper,.textAreaWrapper,.lightBorder,.themed .ui-selectmenu-button,.ui-state-default { border-color: #747474;}.baseFontColor { color: #747474;}.baseColorPalette { background-color: #ffffff; 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Brand Engagement u003c/uu003eu003c/strongu003eu003cspan style=\background:#FEFFFE;\\u003eu003cspan style=\color:black;\\u003ewill work closely with Operations, Marketing, and Brokerage teams to promote engagement of brand tools to Corcoran Affiliates. The position will be responsible for the successful implementation of the Corcoran brand once new Affiliates have successfully transitioned, as well as for providing an ongoing, high-touch, high-service Service experience for new affiliate staff and agents. The Director, Service u0026amp; Brand Engagement will partner with the Operations and Marketing teams to develop and implement a process for tracking and measuring affiliate engagement and ultimately will be responsible for the Affiliate renewal process. This position reports directly to the SVP Marketing u0026amp; Growth for Corcoran Franchise.u003c/spanu003eu003c/spanu003eu003cbru003eu0026nbsp;u003cbru003eThis position is fully remote. As we come out of the pandemic and are sure that it’s safe to resume operations, this role will be required to travel to our affiliate’s offices up to 50% of the time.u003cbru003eu003cspan style=\background:#FEFFFE;\\u003eu003cspan style=\color:black;\\u003eThis individual will support the vision and core operating principals of our franchise servicing organization. The Director, Service u0026amp; Brand Engagement must demonstrate superior organizational and time management skills with the ability to manage multiple ongoing projects. This individual must have the ability to develop relationships with affiliates to gain their support on company initiatives and foster a collaborative culture.u003c/spanu003eu003c/spanu003eu003cbru003eu003cbru003eu003cstrongu003eu003cuu003eKey Responsibilities:u003c/uu003eu003c/strongu003eu003cbru003eu0026nbsp;u003c/fontu003eu003c/fontu003eu003cul dir=\ltr\\u003eu003cliu003eu003cfont style=\font-size:16px;\\u003eu003cfont style=\color:undefined;font-family:verdana,geneva,sans-serif;size:undefined;\\u003eServes as liaison for Corcoran Affiliates, partnering with internal teams to support affiliates engagement in and use of, the brand engagement and tools u003c/fontu003eu003c/fontu003eu003c/liu003eu003cliu003eu003cfont style=\font-size:16px;\\u003eu003cfont style=\color:undefined;font-family:verdana,geneva,sans-serif;size:undefined;\\u003eServes as the main point of contact and partner for Affiliates, assisting with questions, connections and resources for navigating the brand and Realogy tools u003c/fontu003eu003c/fontu003eu003c/liu003eu003cliu003eu003cfont style=\font-size:16px;\\u003eu003cfont style=\color:undefined;font-family:verdana,geneva,sans-serif;size:undefined;\\u003eWorks with Affiliates to support roll-outs of all new tools and programsu003c/fontu003eu003c/fontu003eu003c/liu003eu003cliu003eu003cfont style=\font-size:16px;\\u003eu003cfont style=\color:undefined;font-family:verdana,geneva,sans-serif;size:undefined;\\u003eCreates and maintains on-boarding u0026amp; training for new affiliate marketing staff on tools and all aspects of the value propositionu003c/fontu003eu003c/fontu003eu003c/liu003eu003cliu003eu003cfont style=\font-size:16px;\\u003eu003cfont style=\color:undefined;font-family:verdana,geneva,sans-serif;size:undefined;\\u003ePromotes and participates in regular webinars, networking calls and events to support Affiliate needs and “connect the dots” based on each Affiliate’s culture, company and needs u003c/fontu003eu003c/fontu003eu003c/liu003eu003cliu003eu003cfont style=\font-size:16px;\\u003eu003cfont style=\color:undefined;font-family:verdana,geneva,sans-serif;size:undefined;\\u003eEnsures compliance with Brand Standards and Policies u0026amp; Proceduresu003c/fontu003eu003c/fontu003eu003c/liu003eu003cliu003eu003cfont style=\font-size:16px;\\u003eu003cfont style=\color:undefined;font-family:verdana,geneva,sans-serif;size:undefined;\\u003eParticipates in marketing meeting to stay abreast of new initiativesu003c/fontu003eu003c/fontu003eu003c/liu003eu003cliu003eu003cfont style=\font-size:16px;\\u003eu003cfont style=\color:undefined;font-family:verdana,geneva,sans-serif;size:undefined;\\u003eServes as the “voice of the customer” to identify feature upgrades, resource needs and gaps in the value prop that would add value for Affiliatesu003c/fontu003eu003c/fontu003eu003c/liu003eu003cliu003eu003cfont style=\font-size:16px;\\u003eu003cfont style=\color:undefined;font-family:verdana,geneva,sans-serif;size:undefined;\\u003eMaintains and understanding of Affiliate inventory and assists with identifying feature opportunities, significant listings, and PR-worthy eventsu003c/fontu003eu003c/fontu003eu003c/liu003eu003cliu003eu003cfont style=\font-size:16px;\\u003eu003cfont style=\color:undefined;font-family:verdana,geneva,sans-serif;size:undefined;\\u003eWorks with Operations to integrate key KPI’s, ensures participation in surveys, and serves as subject-matter-expert on DASH, third party integrations and feedsu003c/fontu003eu003c/fontu003eu003c/liu003eu003cliu003eu003cfont style=\font-size:16px;\\u003eu003cfont style=\color:undefined;font-family:verdana,geneva,sans-serif;size:undefined;\\u003eServes as primary point of contact to resolve issues, coordinate with help desk and internal Realogy departments (finance, legal, contract admin, collections, audit, etc)u003c/fontu003eu003c/fontu003eu003c/liu003eu003cliu003eu003cfont style=\font-size:16px;\\u003eu003cfont style=\color:undefined;font-family:verdana,geneva,sans-serif;size:undefined;\\u003eMaintains an understanding of the FDD and each Affiliates franchise agreements u003c/fontu003eu003c/fontu003eu003c/liu003eu003cliu003eu003cfont style=\font-size:16px;\\u003eu003cfont style=\color:undefined;font-family:verdana,geneva,sans-serif;size:undefined;\\u003eServes as the responsible party of implementation and oversight of the renewal processu003c/fontu003eu003c/fontu003eu003c/liu003eu003cliu003eu003cfont style=\font-size:16px;\\u003eu003cfont style=\color:undefined;font-family:verdana,geneva,sans-serif;size:undefined;\\u003eManages a team of field Broker Service Managers u003c/fontu003eu003c/fontu003eu003c/liu003eu003cliu003eu003cfont style=\font-size:16px;\\u003eu003cfont style=\color:undefined;font-family:verdana,geneva,sans-serif;size:undefined;\\u003eu003cspan style=\background:#FEFFFE;\\u003ePromotes and encourages affiliate participation on brand webinarsu003c/spanu003eu003c/fontu003eu003c/fontu003eu003c/liu003eu003cliu003eu003cfont style=\font-size:16px;\\u003eu003cfont style=\color:undefined;font-family:verdana,geneva,sans-serif;size:undefined;\\u003eu003cspan style=\background:#FEFFFE;\\u003ePartner with Brokerage to coordinate resources and create synergy to ensure all resources, tools, and programs are presented and utilized as appropriateu003c/spanu003eu003c/fontu003eu003c/fontu003eu003c/liu003eu003cliu003eu003cfont style=\font-size:16px;\\u003eu003cfont style=\color:undefined;font-family:verdana,geneva,sans-serif;size:undefined;\\u003eu003cspan style=\background:#FEFFFE;\\u003ePlays a role in maintaining the integrity of the brand, and enforcing compliance with the Identity standards manual and policies and proceduresu003c/spanu003eu003c/fontu003eu003c/fontu003eu003c/liu003eu003c/ulu003eu003cfont style=\font-size:16px;\\u003eu003cfont style=\color:undefined;font-family:verdana,geneva,sans-serif;size:undefined;\\u003eu003cspan style=\background:#FEFFFE;\\u003eu0026nbsp;u003c/spanu003eu003cbru003eu003cstrongu003eu003cuu003eu003cspan style=\background:#FEFFFE;\\u003eQualifications:u003c/spanu003eu003c/uu003eu003c/strongu003eu003cbru003eu0026nbsp;u003c/fontu003eu003c/fontu003eu003cul dir=\ltr\\u003eu003cli style=\border:none;\\u003eu003cfont style=\font-size:16px;\\u003eu003cfont style=\color:undefined;font-family:verdana,geneva,sans-serif;size:undefined;\\u003eUndergraduate degree strongly preferredu003c/fontu003eu003c/fontu003eu003c/liu003eu003cli style=\border:none;\\u003eu003cfont style=\font-size:16px;\\u003eu003cfont style=\color:undefined;font-family:verdana,geneva,sans-serif;size:undefined;\\u003e5 - 10 years customer service, account management, franchising, consulting, brokerage operations or related experienceu0026nbsp; u003c/fontu003eu003c/fontu003eu003c/liu003eu003cli style=\border:none;\\u003eu003cfont style=\font-size:16px;\\u003eu003cfont style=\color:undefined;font-family:verdana,geneva,sans-serif;size:undefined;\\u003eA solid understanding of the residential real estate brokerage business; preferably having experience working in a brokerage u003c/fontu003eu003c/fontu003eu003c/liu003eu003cli style=\border:none;\\u003eu003cfont style=\font-size:16px;\\u003eu003cfont style=\color:undefined;font-family:verdana,geneva,sans-serif;size:undefined;\\u003eDemonstrated ability to lead a team, and adjust to an ever-changing environmentu0026nbsp; u003c/fontu003eu003c/fontu003eu003c/liu003eu003cli style=\border:none;\\u003eu003cfont style=\font-size:16px;\\u003eu003cfont style=\color:undefined;font-family:verdana,geneva,sans-serif;size:undefined;\\u003eStrong critical thinking skills, ability to work independently, and be a team memberu003c/fontu003eu003c/fontu003eu003c/liu003eu003cli style=\border:none;\\u003eu003cfont style=\font-size:16px;\\u003eu003cfont style=\color:undefined;font-family:verdana,geneva,sans-serif;size:undefined;\\u003eStrong time management skills, detail oriented with excellent multi-tasking skillsu003c/fontu003eu003c/fontu003eu003c/liu003eu003cli style=\border:none;\\u003eu003cfont style=\font-size:16px;\\u003eu003cfont style=\color:undefined;font-family:verdana,geneva,sans-serif;size:undefined;\\u003eExcellent communication, organizational, interpersonal and presentation skills with the ability to build strong professional relationshipsu003c/fontu003eu003c/fontu003eu003c/liu003eu003cliu003eu003cfont style=\font-size:16px;\\u003eu003cfont style=\color:undefined;font-family:verdana,geneva,sans-serif;size:undefined;\\u003eu003cspan style=\background:#FEFFFE;\\u003eAbility to create Keynote u0026amp; PowerPoint presentations and be a strong speaker/presenteru0026nbsp; u003c/spanu003eu003c/fontu003eu003c/fontu003eu003c/liu003eu003cli style=\border:none;\\u003eu003cfont style=\font-size:16px;\\u003eu003cfont style=\color:undefined;font-family:verdana,geneva,sans-serif;size:undefined;\\u003eAbility to take initiative and be proactive u003c/fontu003eu003c/fontu003eu003c/liu003eu003cli style=\border:none;\\u003eu003cfont style=\font-size:16px;\\u003eu003cfont style=\color:undefined;font-family:verdana,geneva,sans-serif;size:undefined;\\u003eExcellent technology skills, including MS Excel, PowerPoint, Keynote and other web-based applications u003c/fontu003eu003c/fontu003eu003c/liu003eu003cli style=\border:none;\\u003eu003cfont style=\font-size:16px;\\u003eu003cfont style=\color:undefined;font-family:verdana,geneva,sans-serif;size:undefined;\\u003ePossess an extraordinary passion for providing customer service beyond our affiliatesu0027 expectations combined with excellent influencing and collaboration skillsu003c/fontu003eu003c/fontu003eu003c/liu003eu003cli style=\border:none;\\u003eu003cfont style=\font-size:16px;\\u003eu003cfont style=\color:undefined;font-family:verdana,geneva,sans-serif;size:undefined;\\u003eAbility to travel up to 50% of the time (once it is safe to travel again)u003c/fontu003eu003c/fontu003eu003c/liu003eu003c/ulu003eu003cdiv dir=\ltr\ style=\border:none;\\u003eu003cbru003eu003cfont style=\font-size:16px;\\u003eu003cfont style=\color:undefined;font-family:verdana,geneva,sans-serif;size:undefined;\\u003e#LI-DG1u003cbru003e#LI-Remoteu003c/fontu003eu003c/fontu003eu003cbru003eu0026nbsp;u003c/divu003e,hiringOrganization:{name:Realogy,sameAs:\,@type:Organization},identifier:{name:Realogy,@type:PropertyValue,value:8027BR},jobLocation:{address:{addressCountry:USA,addressLocality:Dallas,addressRegion:TX,postalCode:75001,streetAddress:\,@type:PostalAddress},@type:Place},title:Director of Service and Brand Engagement-Remote,@type:JobPosting,validThrough:2021-11-12T23:59:59}u003c/scriptu003e,CustomWebTrackerResponse:[],Abc:0,SolarErrorOccurred:false} capture-escaped-parsed-value=preloadResponse />

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