Smart Infrastructure Emergency Alarm Dispatcher - Smart Buildings / Fire Alarm amp Security Systems Irving United States of America

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Who designs your future? You do. Are you looking for a career where you can showcase your technical aptitude and passion for problem solving to ensure your customers can work in a comfortable, safe, and energy-efficient environment? Then look to Siemens!nOur Smart Buildings help to create efficient, safe, responsive and responsible environments – and so, we are creating perfect places. We’re looking to empower people wanting to tackle the challenges facing society and who want to make real what matters most. Think this is you?nJoin our team! Recognized by Fortune as World’s Most Admired Companies 2020.nOur Culture:nAt Siemens, we live and foster an ownership culture, in which every employee takes personal responsibility for our company's success. We trust and empower our leaders to act as owners, advise their teams, and innovate to succeed. We communicate openly and honestly to learn from our failures and celebrate our successes. We recognize individual and team achievements frequently. We invest in our team members, offering a wide variety of internal and external development opportunities.nLooking for an opportunity to work with a dynamic alarm monitoring company? We may have a spot for you on our team. “Why do we stand out?”nnWe strive to handle each customer with Excellent Customer Service by monitoring and processing their information accurately and timely.nWe provide excellent career opportunities with room to grow and move to other areas of the company at a fast pace.nWe provide hands on training in a motivated atmosphere.nSiemens Smart InfrastructurenWhat you will do for Smart Infrastructure:nProvides support for monitoring and processing alarms received within the Central Monitoring Station (CMS). Receives processes and dispatches emergency calls to responsible agency or customer contacts. Provides outstanding customer service by receiving calls from customers that are requiring service or information reference on their accounts.nResponsibilities:nnAcknowledges alarms received and dispatches appropriate personnel for issue at hand.nAfter dispatch, logs call into system activity report. Generates statistical or investigative reports for management. Continuously monitors alarm signal queue for prioritized response.nDocuments all calls with appropriate resolution codes and notes.nProvides quality customer service on every call.nMust have familiarity and training to provide specialty alarm monitoring and dispatch ability for Remote Access Control systems, including CCURE and DSX platforms.nCommunicates clearly and effectively with customers and agencies.nManages length of calls.nAttends monthly meetings and training sessions.nFamiliarity with emergency response procedures.nReview and critique recorded conversations for purposes of improving customer interaction skills.nnQualifications:nnHigh school diploma, state-recognized GED, or state recognized high school proficiency exam requiredn1-3 years Customer Service experience. Prior security call center experience using the Security Business Net (SBN) automation system or similar system is necessary. ACD telephone system knowledge helpful.nMust have Call Center via telephone experiencennnGood verbal and written communication skills to effectively communicate over the telephone and document activities.nExcellent customer service skills and ability to work in a dynamic fast paced environment.nAbility to navigate a computerized data entry system or other relevant applications.nStrong multi-tasking skillsnExercise good listening skillsnKnowledgeable in Microsoft Office applications is a plus.nnnDemonstrates accurate understanding of routine aspects of worknKnowledge of dispatching alarm signals and monitoring remote access platforms not required but would be a plusnDispatching background preferrednAny certified training or knowledge of Access Control, Fire, and Burglary systems a plusnQualified Applicants must be legally authorized for employment in the United States. Qualified Applicants will not require employer sponsored work authorization now or in the future for employment in the United States.nn#LI-POSTOrganization: Smart InfrastructureCompany: **MEMBERS ONLY**SIGN UP NOW***..Experience Level: Early ProfessionalJob Type: Full-timeEqual Employment Opportunity StatementSiemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.EEO is the LawApplicants and employees are protected under Federal law from discrimination. To learn more, Click here.Pay Transparency Non-Discrimination ProvisionSiemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here.California Privacy NoticeCalifornia residents have the right to receive additional notices about their personal information. To learn more, click here.,qualifications:UNAVAILABLE,responsibilities:UNAVAILABLE,skills:UNAVAILABLE,workHours:UNAVAILABLE,jobBenefits:UNAVAILABLE,datePosted:2020-05-04T00:00:00 0000,employmentType:UNAVAILABLE,educationRequirements:UNAVAILABLE,salaryCurrency:USD,baseSalary:{@type:MonetaryAmount,currency:USD,value:{@type:QuantitativeValue,value:0,minValue:0,maxValue:0,unitText:YEAR}},validThrough:2021-05-04T22:29:39.000Z,industry:UNAVAILABLE,hiringOrganization:{@type:Organization,name:Siemens,sameAs:****States of America}}}

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