Sr. Director Experience Design

Profile

(This will open in a new window from which you will be automatically redirected to an external site after 5 seconds)
Job Overview
Job Title:
Sr. Director Experience Design
Company:****
Category:
Claims, Executive / Management
Location:
Hartford, Connecticut
Tweets by @TRV_Careers
Sr. Director Experience Design
Hartford, Connecticut
Company Summary
Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.
Job Category
Technology
Target Openings
1
Job Description Summary
Are you a design leader ready for your next challenge? Are you a human centered design evangelist that wants to build a best-in-class Experience Design & Research team? Are you a change agent and a hands-on contributor who loves solving problems and creating solutions? If you inspire teams to create exceptional and effortless experiences by bringing the needs of the user front and center, this role will excite you.
We are looking for a passionate, inspiring team player who thrives in simplifying the complex. A collaborative leader who brings fresh ideas and a human-centered design approach that enables scalable solutions leveraged throughout the Claim experience. A servant leader with proven track record of building and managing high-performing teams with a strong sense of purpose and belonging.
The Sr. Director Experience Design will lead a growing team of XD professionals who are focused on deepening understanding of our customers, agents, employees, and partners behaviors and needs and identifying solutions that achieve customer and business outcomes. Working in partnership with leaders across business and technology to advance and evolve the claim experience.
Travelers offers a hybrid work location model that is designed to support flexibility.
Primary Job Duties & Responsibilities
Contributes to strategy and business architecture in collaboration with other functional area leaders.
Serves as the key point of accountability for UX efforts at the portfolio level, covering multiple programs and projects. Advocates for user-centered design approaches and priorities.
Recruits and grows a team of outstanding UX professionals by providing vision, coaching, and mentorship.
Creates a dynamic team environment by fostering collaboration, experimentation, agility, and vigorous inquiry, while maintaining high expectations and attention to detail.
Participates in the development of processes for UX resource engagement with project teams during ideation, prioritization, development, and quality assurance phases.
Ensures research, visual design, information architecture, and interaction design roles are adequately resourced.
Ensures adherence to UX guidelines across portfolios, programs, and projects.
Plans and may conduct user research, usability testing efforts, and competitive research and analysis. Reports research findings to stakeholders. Translates these findings into design solutions.
Oversees delivery of, and typically creates, artifacts that include personas, journey maps, user workflows, information architecture, wireframes, and interactive prototypes, within project timelines and budgets.
Typically manages vendor relationships for outsourced UX activities.
Staff management functions include, but are not limited to, coaching, training, planning and performance management in a supportive, team oriented, collaborative manner.
Minimum Qualifications
Bachelor's degree in graphic design, psychology, human factors, social sciences or related field or 7 years of User Experience work experience required.
Previous management experience required.
Education, Work Experience, & Knowledge
Typical incumbent experience level 10 years.
5 years' experience managing User Experience practitioners.
Job Specific Technical Skills & Competencies
Outstanding communication and interpersonal skills, and the ability to convey messages that build empathy and understanding through storytelling.
Mastery of common experience mapping, information architecture, product design, and interaction design methods and techniques (e.g., site maps, journey maps, taxonomies, user flows, pattern libraries, storyboards, mental models, content inventories, interactive prototypes, etc.).
Proven experience in managing and scaling a user experience team; expanding services offered e.g. research and usability testing
Experienced in developing strategies for research and design including setting objectives, choosing appropriate activities, managing timelines, engaging stakeholders, etc.
Experience planning and executing user research activities (e.g., surveys, interviews, tests, observation), and evaluating results to create actionableinsights.
Ability to foster a user-centric, product-oriented culture, including usability and accessibility standards and practices.
Experience with popular software for UI design, prototyping and research, such as Figma, Sketch, Axure, etc.
Familiarity with lean and Agile principles, approaches and methods to create and deliver products and services.
Experience working with bother externally and internally facing platforms and applications
Thorough knowledge of the software development lifecycle.
Familiarity or basic understating of web-based technologies
Expert knowledge of digital design, flow and site organization with a wide degree of creativity and problem solving abilities.
Extensive knowledge and skill in using and applying a wide variety of usability research techniques.
Experience working with and applying design system to application design
Environmental / Work Schedules / Other
Travel Requirements: Travel Occasionally
Full time in office or hybrid work arrangement (3 days in office and 2 days remote)
Employment Practices
Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.
If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you.
Travelers reserves the right to fill this position at a level above or below the level included in this posting.
To learn more about our comprehensive benefit programs please visit ****About Travelers
The Travelers Companies, Inc. (NYSE: TRV) is a leading property casualty insurer selling primarily through independent agents and brokers. The company's diverse business lines offer its global customers a wide range of coverage in the auto, home and business settings. A component of the Dow Jones Industrial Average, Travelers has more than 30,000 employees and generated revenues of approximately $25 billion in 2010.
Send
Save
You need to sign in
or create an account
to save

Company info

Sign Up Now - WashingtondcCrossing.com