Provider Installation Representative KY/IN

Profile

Description

Are you looking for valuable experience working for a Fortunate 100 company that focuses on the well-being of their customers? Do you thrive in a fast-paced environment? Do you have excellent customer service and detail oriented skillset? Well, if you answered YES to one or more of the above you should strongly consider the Provider Installation Representative opportunity with Humana.

Responsibilities

The Provider Installation Representative administers the installation of assigned provider accounts. Performs set-up, database loading, and preparation of administrative documents and materials. The associate provides support to provider accounts by responding to inquiries and resolves issues of concern. Decisions are typically focus on interpretation of area/department policy and methods for completing assignments.

Typical responsibilities of this associate include:

-Making outbound call to provider's offices

-Making updates to the Provider Directory

Required Qualifications


High School Diploma or equivalent

Experience working in an outbound call center environment

Prior experience working a metric driven setting

Knowledge Microsoft Office Programs Word and Excel

Strong data entry and/or ability to type 45 wpm

Strong customer service skills


Preferred Qualifications


Associate's or Bachelor's Degree
Prior healthcare industry experience
Experience working with providers
Microsoft Access experience
Experience with APEX and PIMS/PMDM


Additional Information


Must have a separate room with a locked door that can be used as a home office to ensure you have absolute and continuous privacy while you work.

Must have accessibility to high speed DSL or cable modem for a home office (Satellite internet service is NOT allowed for this role); and recommended speed for optimal performance from Humana systems is 10M x 1M


Interview Format

As part of our hiring process for this opportunity, we will be using an exciting interviewing technology called Modern Hire to enhance our hiring and decision-making ability. Modern Hire allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule.

If you are selected for a first round interview, you will receive an email correspondence (please be sure to check your spam or junk folders often to ensure communication isn't missed) inviting you to participate in a Modern Hire interview. In this interview, you will either receive a text or listen to a set of interview questions over your phone and you will provide recorded responses to each question. You should anticipate this interview to take about 15 minutes. Your recorded interview will be reviewed and you will subsequently be informed if you will be moving forward to next round of interviews.

In order to support the CDC recommendations on social distancing and reduce health risks for associates, members and public health, Humana is deploying virtual and video technologies for all hiring activities. This position may be subject to temporary work at home requirements for an indefinite period of time. These requirements include access to a personal computing device with a camera, a minimum internet connection speed of 10m x 1m, and a dedicated secure home workspace for interview or work purposes. Humana continues to monitor the situation, and will adjust service levels as the coronavirus situation evolves. The following changes are temporary and will be evaluated frequently with the goal of returning to normal operations as soon as possible. Your Talent Acquisition representative will advise on the latest recommendations to protect your health and wellbeing during the hiring process.

#ThriveTogether #WorkAtHome

In order to support the CDC recommendations on social distancing and reduce health risks for associates, members and public health, Humana is deploying virtual and video technologies for all hiring activities. You may need a personal computing device with a camera and internet connection for interview purposes. This position will also be subject to restrictions for recent international travel. Humana continues to monitor the situation, and will adjust service levels as the coronavirus situation evolves. The following changes are temporary and will be evaluated frequently with the goal of returning to normal operations as soon as possible. Your Talent Acquisition representative will advise on the latest recommendations to protect your health and wellbeing during the hiring process.

#ThriveTogether

Scheduled Weekly Hours

40

Company info

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