It Support Assistant / Helpdesk Support

Profile

IT Support Assistant / Helpdesk Support
Duties: Play an essential role in keeping our team productive. Respond in a timely manner when team members reach out for help with software, hardware, or other computer and mobile systems. Either in-person, or using remote access to their devices, run diagnostic tests, troubleshoot problems, and help them with completing tasks. Resolve all support incidents during the initial contact (tier I) but escalate incidents to tier II or tier III when appropriate. As needed, you coordinate external support for laptops and mobile devices. Manage VoIP and network directory user accounts and permissions as well as our corporate wireless account. Provide answers to frequently asked questions (FAQs) for common problems, creating easy to follow written instructions and visual aids. Coordinate communication about service outages and status updates throughout the firm.

Company info

Sign Up Now - WashingtondcCrossing.com