Enrollment Professional 2 - Tampa FL

Profile

Description

The Enrollment Professional 2 processes applications from members, enrolls them on company platforms, and transmits enrollment to Center for Medicare and Medicaid Services. The Enrollment Professional 2 work assignments are varied and frequently require interpretation and independent determination of the appropriate courses of action.

Responsibilities

The Enrollment Professional 2 reviews reports and makes adjustments, additions, and deletions based on enrollment rules. Manages a daily inventory. Reports inventory daily. Understands department, segment, and organizational strategy and operating objectives, including their linkages to related areas. Makes decisions regarding own work methods, occasionally in ambiguous situations, and requires minimal direction and receives guidance where needed. Follows established guidelines/procedures.

Required Qualifications


High School Diploma or equivalent.
2 to 3 years of enrollment and customer service experience in a managed care setting.
Knowledge of Medicare standards, regulations and enrollment guidelines.
Intermediate to advance skills in Microsoft Office Access, Excel, Word and PowerPoint.
Exceptional verbal and written communication skills.
Ability to manage multiple or competing priorities and work in a fast-paced environment.
Demonstrated ability to generate and champion innovative strategies with leadership.
Progressive experience managing mid to large scale projects or UAT testing.
Strong problem solving and analytical and organizational skills.
Must be passionate about contributing to an organization focused on continuously improving consumer experiences.
Must have a separate room with a locked door that can be used as a home office, to ensure you have absolute and continuous privacy while you work.
Must have the ability to provide a high-speed DSL or cable modem for a home office (Satellite and Wireless Internet service is NOT allowed for this role). A minimum standard speed for optimal performance of 10x1 (10mbs download x 1mbs upload) is required.


Preferred Qualifications


Associates Degree (AA/AS) and/or equivalent.
Bilingual (English/Spanish).


Additional Information

Work Location: This role is o ffice based but temporarily remote.

In order to support the CDC recommendations on social distancing and reduce health risks for associates, members and public health, Humana is deploying virtual and video technologies for all hiring activities. This position may be subject to temporary work at home requirements for an indefinite period of time. These requirements include: Access to a personal computing device with a camera, a minimum internet connection speed of 10m x 1m, Dedicated secure home workspace for interview or work purposes. Humana continues to monitor the situation, and will adjust service levels as the coronavirus situation evolves. The following changes are temporary and will be evaluated frequently with the goal of returning to normal operations as soon as possible. Your Talent Acquisition representative will advise on the latest recommendations to protect your health and well-being during the hiring process.

Work Days/Hours: Monday - Friday; 8:00am - 5:00pm Eastern Standard Time (EST).

Training: 6 weeks

Interview Format

As part of our hiring process, we will be using an exciting interviewing technology provided by Montage/Modern Hire, a third-party vendor. This technology provides our team of recruiters and hiring managers an enhanced method for decision-making.

If you are selected to move forward from your application prescreen, you will receive correspondence inviting you to participate in a pre-recorded Voice Interview and/or an SMS Text Messaging interview. If participating in a pre-recorded interview, you will respond to a set of interview questions via your phone. You should anticipate this interview to take approximately 10-15 minutes.

If participating in a SMS Text interview, you will be asked a series of questions to which you will be using your cell phone to answer the questions provided. Expect this type of interview to last anywhere from 5-10 minutes. Your recorded interview(s) via text and/or pre-recorded voice will be reviewed and you will subsequently be informed if you will be moving forward to next round of interviews.

Scheduled Weekly Hours

40

Company info

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