CX Consultant Foundry Contractor

Profile

Because you belong at Twilio
The Who, What, Why and Where
Twilio is looking for an energetic and highly-analytical individual to support the Foundry team with driving strategic initiatives for our customers and prospects. This role is based in San Francisco, CA (open to remote) and will report directly to the Head of Foundry.
Twilio Foundry is a business consulting practice developed by Twilio communications and CX experts to help companies identify opportunities, validate designs, and build solutions for communications excellence. We help businesses develop, prove the value of, and implement a strategic point of view on how to engage customers within their category.
Who?
Twilio has transformed and enabled a myriad of businesses in every vertical to modernize and disrupt how businesses engage with their customers. 
We believe the best CX consultants are those who obsess over the creation of business value for our customers, but do so in a way that amplifies and inspires our human-centered approach. Global
Enterprises that have complex business processes have stakeholders that span both horizontally and vertically in the organization. We’ll partner with such organizations to deliver digital transformation strategies, CX blueprints, and ROI/investment analyses to make them wildly successful and become disruptors in their industry.
Ability to navigate complex deal constructs, enterprise licensing/usage commitments, and cross/up sell opportunities
Ability to juggle multiple initiatives and deliver against urgent deadlines 
Ability to operate in a fast-moving, fast-growing, ever-changing environment
You are curious by nature and are able to think outside the box to come up with effective solutions to big problems
Charismatic, innovative, and wildly creative - with the execution skills to make it all count
Excellent storytelling and presentation design skills in addition to verbal and written communication skills 
Working mastery of Google Slides
Working knowledge of ITIL or TOGAF business frameworks and API and cloud-based technologies is a plus
What?
As a CX Consultant, Foundry you will:
Work directly with executives and key stakeholders to shape their engagement strategies with customers, in terms of their business priorities and impact, powered by the Twilio Customer Engagement Platform
Combine empathy and creative instinct to challenge the assumptions our buyers and customers have made about the best ways to extract value from their technology ecosystems 
Catalog and optimize communication models ranging from urgent to retention based on use cases or impact and share in business-valued terms
Champion a human-centered, entrepreneurial approach to strategic enterprise transformation with our customers and account teams
Contribute to Foundry-specific frameworks, concepts, and end-to-end customer engagement models to design and shape critical conversations with customers
Continually monitor the market and share industry trends in strategy, technology, and business
Maintain a high-level understanding of the Twilio platform and capabilities to advise and inspire teams and customers
Work with stakeholders to define MVP (minimum viable product) recommendations and success criteria.
Why?
The complexity of CX purchases requires stakeholders from multiple parts of the business to gather business and functional requirements. Larger enterprises not only need partners that can help them modernize the customer engagement, but they need SMEs that will serve as trusted advisors to help them prioritize projects to reach their strategic initiatives.
Twilio is a company that is empowering the world’s developers with modern communication in order to build better applications. Twilio is truly unique; we are a company committed to your growth, your learning, your development, and your entire employee experience.  We only win when our employees succeed and we're dedicated to helping you develop your strengths. We invest in weeks dedicated to tackling hard problems and creating your own ideas. We have a cultural foundation built on diversity, inclusion, and innovation and we want you and your ideas to thrive at Twilio.
About us:
Millions of developers around the world have used Twilio to unlock the magic of communications to improve any human experience. Twilio has democratized communications channels like voice, text, chat, video and email by virtualizing the world’s communications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world’s most demanding applications. By making communications a part of every software developer’s toolkit, Twilio is enabling innovators across every industry — from emerging leaders to the world’s largest organizations — to reinvent how companies engage with their customers.

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