Sr Manager eCommerce Optimization

Profile

**MEMBERS ONLY**SIGN UP NOW***. brings together the best in media and technology. We drive innovation to create the worlds best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at **MEMBERS ONLY**SIGN UP NOW***..

Job Summary

We are looking for a Sr. Manager, ecommerce Optimization in support of digital sales for Xfinity. The focus will be on delivery of budgeted deliverables for all unassisted channels, leveraging the asset capabilities to increase in-quarter and in-year performance. A successful candidate for this position will be able to work well in a matrixed environment through influence and personal leadership, building consensus and buy-in on deliverables and overall plan to drive ecommerce sales.

Job Description

Essential Duties & Responsibilities:


Leads identification and execution of new sales opportunities and optimization opportunities to drive sales conversion and digital share growth.

Ownership of optimization of results and customer experience. As needed, lead test & learn execution in coordination with testing team, and other program stakeholders.

Partners with Analytics and Insights team on gathering reporting insights to drive better understanding of the underlying business performance. Being close to the performance metrics is critical to success.

Actively participates in overall ecommerce strategies to drive unit growth and increase channel share.

Manages direct report(s) who support the optimization initiatives.

Partner with and collaborate with other teams on leveraging feedback from various sources to influence development roadmap for improvements to digital customer experience.

Regularly presents optimization strategies and execution plan to Senior Leadership

Other duties and responsibilities as assigned.


Requirements:


Self-starter with ability to manage independently as if it were their own business.

Ability to manage and lead direct reports, including guidance in career development and professional growth.

Outstanding leadership and organizational skills with proven problem-solving and collaboration abilities.

Excellent communication skills (written and verbal).

Strong quantitative, analytical, and problem-solving skills. Expected to know the numbers. Experience with web analytics platforms preferred.

Ability to quickly distill qualitative and quantitative information into meaningful insights and correlation to financial business impact.

Strong attention to details coupled with the ability to aggressively manage deadlines and goals.

Ability to handle ambiguity, juggle many tasks at once and quickly shift from one situation or task to another.

Consistently exercises independent judgment and discretion in matters of significance.

Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.


Education Level - Bachelor's Degree or EquivalentYears of Experience - Generally requires 10 years of related experience.

Key Competencies:


Build Relationships: Establish and maintain positive working relationships with others, both internally and externally, to achieve the goals of the organization.

Communicate Effectively: Speak, listen and write in a clear, thorough and timely manner using appropriate and effective communication tools and techniques. Develop new and unique ways to improve operations of the organization and to create new opportunities.

Focus on Client Needs: Anticipate, understand, and respond to the needs of internal and external clients to meet or exceed their expectations within the organizational parameters.

Foster Teamwork: Work cooperatively and effectively with others to set goals, resolve problems, and make decisions that enhance organizational effectiveness.

Lead: Positively influence others to achieve results that are in the best interest of the organization.

Make Decisions: Assess situations to determine the importance, urgency and risks, and make clear decisions which are timely and in the best interests of the organization. Set priorities, develop a work schedule, progress towards goals, and track details, data, information and activities. Determine strategies to move the organization forward, set goals, create and implement actions plans, and evaluate the process and results.

Solve Problems: Assess problem situations to identify causes, gather and process relevant information, generate possible solutions, and make recommendations and/or resolve the problem.

Risk Management: Identify and assess potential risks, define magnitude and appropriate mitigation plan including appropriate communication to key stakeholders.

Behave Ethically: Understand ethical behavior and business practices, and ensure that own behavior and the behavior of others is consistent with these standards and aligns with the values of the organization


Employees at all levels are expected to:


Understand our Operating Principles; make them the guidelines for how you do your job.

Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.

Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.

Win as a team make big things happen by working together and being open to new ideas.

Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.

Drive results and growth.

Respect and promote inclusion & diversity.

Do what's right for each other, our customers, investors and our communities.


Disclaimer:


This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.


**MEMBERS ONLY**SIGN UP NOW***. is an EOE/Veterans/Disabled/LGBT employer.

Education

Bachelor's Degree

Relevant Work Experience

7-10 Years

Base pay is one part of the Total Rewards that **MEMBERS ONLY**SIGN UP NOW***. provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, **MEMBERS ONLY**SIGN UP NOW***. provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary (****on our careers site for more details.

Company info

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