Salesforce Service Cloud Administrator

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Salesforce Service Cloud Administrator','United States-California-SAN DIEGO-10850 Via Frontera - NSC Building 1 (0016)','10850 Via Frontera','','San Diego','92127','Full-time','Marketing','!*!Here at Petco, our vision is
simple: Healthier Pets. Happier People. Better World. This credo drives
everything we do. But what really sets us apart? We obsess about delivering
health and happy experiences for pets and the people who love them. This is our
mission. It guides every Partner in every role here at Petco, every day.

And the way that we live out our mission is through our core
values. No matter what your skillset is or how much experience you have, if you
love people and pets—and these values mirror your
own—we probably have the perfect job for you here. Take a closer look at our
values, and then explore our dynamic career areas to find out what a career at
Petco can mean for you.Position Purpose:The
Salesforce Administrator will assist in developing and administrating our
Salesforce Service Cloud deployment. The successful candidate will have a
record of success in improving processes and adoption of Salesforce. The
administrator will work closely with functional leaders, organizational units,
and subject matter experts to identify, develop and deploy new business
processes. This role is part technical project manager, part administrator and
part Service Cloud analyst. The Salesforce Administrator will be responsible
for the executing on the day-to-day configuration, support, maintenance and
improvement of our Salesforce platform. 
SFSC is an integral component of the Petco omni-channel roadmap to
transform the way we deliver service and support interactions to our customers.Essetntial Job Duties and Responsibilities: Serve as primary system administrator for the
Salesforce Service Cloud environment with 400 users. Handle all administrative
functions including user account maintenance, reports and dashboards, workflows
and other routine tasksIdentify and refine self-service opportunitiesProvide day to day user support and answer
user questions, troubleshoot configuration defects and process gapsWork with SFSC Product Owner to identify new
features, customizations, prioritize, test and validate features and
functionalityCollaborate with users and stakeholders and
look for ways and opportunities to improve user and client experienceServe as a liaison between call center
managers, end users, vendors, and product teamGuide users with best practices and share
lessons learnedComplete regular internal system audits and
prepare for upgradesCoordinate the evaluation, scope and
completion of new development requestsReport creation and validation Assist in training of new users, and grow the
Salesforce skill set across our support organizationPartner with instructional design for release
and new feature training





















','!*!Education and Experience: Administrate Salesforce Service Cloud
platform, including but not limited to managing user setup, profiles,
and roles; and customizing objects, fields, formulas, record types, page
layouts, updating/adding workflows and developing custom reportsAdvanced Salesforce configurations and custom
development skillsExcellent project management skills Demonstrated ability to meet deadlines, handle
and prioritize simultaneous requests, and manage laterally and upwardsCreative and analytical thinker with strong
problem-solving skillsMust demonstrate exceptional verbal and
written communication skillsAbility to critically evaluate information
gathered from multiple sources, reconcile conflicts, decompose high-level
information into details, abstract up from low-level information to a general
understanding, and distinguish user requests from the underlying true needsAbility to assess the impact of new
requirements on Salesforce and all upstream and downstream applications,
systems and processesAbility to analyze case data and help identify
and drive out improvement opportunitiesAct as the call center business contact
liaison with product on business requirements for future releases and roadmap
items to continue to improve the platform in order to drive customer/agent
experience and call center KPIs (eg first contact resolution)Other, external tasks that might related to
Salesforce including coordination with the SFMC team



















Experience Required: Administrate Salesforce Service Cloud
platform, including but not limited to managing user setup, profiles,
and roles; and customizing objects, fields, formulas, record types, page
layouts, updating/adding workflows and developing custom reportsAdvanced Salesforce configurations and custom
development skillsExcellent project management skills Demonstrated ability to meet deadlines, handle
and prioritize simultaneous requests, and manage laterally and upwardsCreative and analytical thinker with strong
problem-solving skillsMust demonstrate exceptional verbal and
written communication skillsAbility to critically evaluate information
gathered from multiple sources, reconcile conflicts, decompose high-level
information into details, abstract up from low-level information to a general
understanding, and distinguish user requests from the underlying true needsAbility to assess the impact of new
requirements on Salesforce and all upstream and downstream applications,
systems and processesAbility to analyze case data and help identify
and drive out improvement opportunitiesAct as the call center business contact
liaison with product on business requirements for future releases and roadmap
items to continue to improve the platform in order to drive customer/agent
experience and call center KPIs (eg first contact resolution)Other, external tasks that might related to
Salesforce including coordination with the SFMC team



















','Salesforce Service Cloud Administrator

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