IT Survey Center of Excellence Professional 2 Work at Home / Virtual Optional

Profile

Description

The IT Business Performance/Process Improvement Professional 2 monitors and measures relevant performance metrics to assess the performance of IT resources and optimizes performance through process improvement activities. The IT Business Performance/Process Improvement Professional 2 work assignments are varied and frequently require interpretation and independent determination of the appropriate courses of action.

Responsibilities

Job Description

The IT Business Performance/Process Improvement Professional 2 devises measures and targets to assess and optimize the performance of IT functions, services, projects and any related improvement initiative. Identifies and analyzes performance measures and metrics, develops and maintains balanced scorecards and dashboards, and evaluates and monitors performance in IT-related areas. May include network performance management, application performance management (APM), (operating) system performance management (physical and virtual/cloud) and business transactions performance. Understands department, segment, and organizational strategy and operating objectives, including their linkages to related areas. Makes decisions regarding own work methods, occasionally in ambiguous situations, and requires minimal direction and receives guidance where needed. Follows established guidelines/procedures.

Additional Job Description

In this role, you will work within the IT Organizational Strategy department and have the opportunity to work IT leaders across the organization and influence how IT partners with the enterprise. You will support the IT Survey Center of Excellence, including the Total Partnership Experience program and be responsible for the enterprise survey tool working directly with the vendor.

Required Qualifications


Bachelor's degree
1-5 years of technical experience
Experience in problem analysis
Experience with Microsoft office suite, including Excel, PowerPoint, Word
Must be passionate about contributing to an organization focused on continuously improving consumer experiences


Preferred Qualifications


Knowledge of Power BI and dashboards
Excellent team collaboration and communication skills (written and verbal)
Ability and desire to quickly learn new concepts and skills
Self-motivated and possess ability to manage multiple priorities and meet deadlines
Experience analyzing, manipulating and presenting complex data
PMP Certification or project management experience
Experience in creating and delivering presentations
Attention to detail and good organization skills
Strong analytical skills and creative problem-solving ability
Knowledge in designing and executing satisfaction surveys and data visualization
Experience in continual improvement, process documentation and meeting facilitation
Ability to be agile and responsive to changing business needs


Scheduled Weekly Hours

40

Company info

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