Hardware Support Engineer

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Hardware Support Engineer
Suwanee, GA
Title: Hardware Support Engineer
Location: Suwanee, GA
Type: 3 Month Contract to Hire
Work schedule: 11:00am to 8pm or 12:00pm to 9:00pm [Monday - Friday]
Position Summary
CCCi has an excellent 3 month contract-to-hire opportunity for a Hardware Support Engineer for a Global Support organization in Suwanee, GA. The selected candidate will be a full time support person for our client?s customers which are comprised of manufacturers of High Performance Computing systems, Storage, Servers, Workstations, Blades, Clusters, etc. The selected candidate will have a passion for client satisfaction, call management, and troubleshooting. The selected candidate will need to be well versed in a variety of hardware platforms, as well as Linux and Windows operating systems. This role will require a keen ability to multi-task and will require the selected candidate to have a history of working in an SLA driven environment (Average number of calls in the selected help desk engineer?s cue will be up to 30).
Superb verbal and written communication skills are required along with a sense of urgency, solid time management and great multitasking skills. Professional phone etiquette is a must. The engineer will not only be responsible for troubleshooting the equipment, but also coordinating the onsite repair event and distribution of parts. During the training period, the hours will be 10am to 7pm. The regular shift can and will fluctuate as determined by the customers requirements (although not often), but will start off as 11am to 8pm or 12pm to 9pm.
Key Areas of Responsibility
- Troubleshooting of a variety of Hardware platforms
- High Performance Computing systems
- Linux and Windows Clusters
- Workstations
- SAN/NAS
- Storage Arrays
- Servers
- Cradle to Grave call ownership
- Scheduling and coordination of onsite repair of equipment
- Ability to work well in a team environment
- Coordination and logistics of replacement parts
Basic Requirements
- 1-3 years of technical support experience
- 3-5 years of technical experience
- Excellent typing skills (must be able to type notes real time while on the phone)
- Hardware troubleshooting experience
- Solid knowledge of Servers
- A basic understanding of network topology as it pertains to issue determination
- Keen Sense of Customer Service & Client Satisfaction
- Sense of Urgency
- History of meeting or exceeding stringent SLA?s
- Must have a passion for learning new technology
- Unwavering need to provide quality customer service
Preferred Requirements
- Linux and Windows operating system experience
- Bi-Lingual is a plus but not a requirement
- Basic certifications including MCSE or A is a plus
Other
- Local Candidates Only
- Must be willing to handle the after-hours phone on a rotational basis or at the discretion of the Functional Manager based on company need
- No 3rd Parties
- Must be authorized to work in the US without sponsorship
- Any offer of employment is contingent on the successful completion of a full background check and drug screen
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