Crew Leader

Profile

,AnswerValue:u003cpu003eESSENTIAL FUNCTIONSu003c/pu003eu003culu003eu003cliu003eDeliver superior service when connecting with AMC guests and leading associates.u003c/liu003eu003cliu003eOptimize Crew placement for each job function on a round-by-round basis.u003c/liu003eu003cliu003eAssist with assigning breaks and jobs within an assigned area.u003c/liu003eu003cliu003eReinforce the Wardrobe 101 Standards with Crew.u003c/liu003eu003cliu003ePeer coach on sales pitch for AMC Stubs.u003c/liu003eu003cliu003eResolve guest questions, concerns and issues, including distribution of passes when appropriate. u003c/liu003eu003cliu003eFocus on delivery of friendly, clean, and quick Overall Satisfaction (OS) drivers.u003c/liu003eu003cliu003eFollow-up on opening u0026 closing duties, as well as Theatre Clean Up Program (TCUP), Kitchen Clean Up Program (KCUP) or MacGuffins Clean Up Program (Mac-CUP) assignments for the day.u003c/liu003eu003cliu003eTrain and support theatre crew to execute, coach, monitor and assist coordination of Safe and Clean protocols.u003c/liu003eu003cliu003eOversee line checks, stocking, Freestyle/condiment areas, and back bar/hot foods assembly.u003c/liu003eu003cliu003eDistribute banks (box office, concession, guest service, and arcade).u003c/liu003eu003cliu003eProvide change, as needed, using remote supply bank or floor safe.u003c/liu003eu003cliu003ePull cash from drawers and drop boxes and hand to a manager/supervisor to support timely drops.u003c/liu003eu003cliu003eDistribute inventory to support the Food u0026 Beverage stand.u003c/liu003eu003cliu003eSecure inventory during theatre closing.u003c/liu003eu003cliu003eRestock CAABOs (Cash Accepting Automated Box Offices) with monetary supplies.u003c/liu003eu003cliu003eAssist with inventory processes and stock room organization.u003c/liu003eu003cliu003eAssist with voids, refunds, seat blocking, and line management.u003c/liu003eu003cliu003eAssist with maintenance needs, as necessary.u003c/liu003eu003cliu003eAssist with marketing change out of posters, standees, handouts, etc.u003c/liu003eu003cliu003eAssist in booth operations.u003c/liu003eu003cliu003eAssist with Radiant performance scheduling.u003c/liu003eu003cliu003ePerform actual Crew functions, as business levels require.u003c/liu003eu003cliu003ePerform other duties as directed by management (must align with Crew Access Policy).u003c/liu003eu003cliu003eMaintain regular personal attendance for all scheduled shifts to ensure timely performance of duties.u003c/liu003eu003cliu003eUphold AMC’s Business Practice Standards and ensure compliance with company programs.u003c/liu003eu003c/ulu003eu003cpu003eSKILL REQUIREMENTSu003c/pu003eu003culu003eu003cliu003eExcellent guest service skills.u003c/liu003eu003cliu003eAbility to communicate and work effectively with guests in high volume setting.u003c/liu003eu003cliu003eEffective leadership and interpersonal skills.u003c/liu003eu003cliu003eAbility to work effectively with supervisors and co-workers.u003c/liu003eu003cliu003eAbility to work with minimal supervision.u003c/liu003eu003cliu003eAbility to meet deadlines.u003c/liu003eu003cliu003eTrained and able to demonstrate competency in all crew positionsu003c/liu003eu003c/ulu003eu003cpu003eUNIFORMu003c/pu003eu003culu003eu003cliu003eProvided by Theatre: Nametag, red t-shirt.u003c/liu003eu003cliu003eProvided by Associate: Black pants, slip resistant black shoes, socks, black belt.u003c/liu003eu003c/ulu003eu003cpu003eAMC and its subsidiaries are committed to equal employment opportunity and complies with all applicable federal, state, and local employment laws. AMC strictly prohibits and does not tolerate discrimination and will provide equal employment opportunities to all applicants without regard to an applicantu0027s race, color, religion, creed, gender, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, age, disability, military status, veteran status, genetic information, or any other reason prohibited by applicable federal, state, or local law, regulation, or ordinance. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, promotion, discipline, compensation, benefits, and termination of employment.u003c/pu003e,

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