Office Services Manager - Returns amp Special Projects

Position Summary:   Manages an operational clerical and acts as main point of contact between PVH and third party Logistics.  Provides exceptional customer service, strategy and organizational excellence in order to support the return of apparel and other special projects required by PVH’s wholesale divisions.

Essential Functions of the Job: 

• Supervises and oversees the entire Returns and Refurbishing operation.
• Plans and manages physical product to ensure continuous flow of goods and meets daily distribution requirements in a time sensitive environment.
• Coordinates documentation to physical product to ensure timely and accurate counting and crediting of returned shipments of apparel.
• Responsible for generating, maintaining, and submitting all necessary departmental status and activity reports to management.
• Assures efficient and economical utilization of materials, improvement of methods, and elimination of wasteful practices within the department.
• Stimulate maximum efficiency and productivity and reporting associates.
• Provides training, support, direction and guidance to clerical personnel to assist in developing their job skills.
• Maintain adherence to company policies, safety standards and good housekeeping practices. 

Internal & External Contacts:

              Internal :            Management, supervision, hourly associates, facilities/maintenance and IT

              External :           Corporate and W&D offices, outside vendors, contractors, traffic, freight carriers, and 3PL

Supervisory Responsibilities:

              Direct :               up to 2 (clerical and third party provider)

              Indirect :            up to 25-100 temporary associates to assist with peak volume

Budgetary Responsibilities:

              Returns and Special Projects Support:                  $5M-$8M

              Salary:                                                                          $200K-$500k (clerical and temporary associates. )

Decision Making:

1. Recommends overtime when appropriate.

2. Provide high level of strategy to manage the coordination of returns and special projects with minimal delays and quality issues. 

3. Continuous situational awareness and proactive decision making. 

4. Provide strategic guidance to third party logistics when quality issues arise.

5. Stimulates creative thinking to develop and enhance processes - increasing quality and performance of returns and special projects.

Additional:

Some travel possible to corporate office, campus recruiting and other W&D locations Utilizes appropriate managerial techniques to motivate staff

Qualifications & Experience:

Experience:       Shipping/receiving background in apparel distribution preferred.   

Strong analytical and problem solving skills, WMS, Microsoft Office Suite proficiency. Strong Excel and Access experience preferred.

ACS experience preferred.                                                

Education:         Bachelor’s degree in Business Administration or related discipline. In lieu of a degree four (4) years management experience supporting office functions in a large distribution center.                              

Computer:         Strong computer skills, WMS, Microsoft Office Suite, internet and ability to learn/use customized software.