HCPR Inbound Contacts Representative 1 - Full Time Pharmacy or Medical

Profile

Description

The Inbound Contacts Representative 1 represents the company by addressing incoming telephone, digital, or written inquiries. The Inbound Contacts Representative 1 performs basic administrative/clerical/operational/customer support/computational tasks. Typically works on routine and patterned assignments

Responsibilities

The Inbound Contacts Representative 1 addresses customer needs which may include complex benefit questions, resolving issues, and educating members. Records details of inquiries, comments or complaints, transactions or interactions and takes action in accordance to it. Escalates unresolved and pending customer grievances. Decisions are limited to defined parameters around work expectations, quality standards, priorities and timing, and works under close supervision and/or within established policies/practices and guidelines with minimal opportunity for deviation. The Inbound Contact Representative 1 for Humana Clinical Pharmacy Review represents the company by addressing and interacting with Humana members, Doctor's offices and Pharmacies regarding prescription authorization requisitions, capturing clinical information from a caller or electronic fax & being a self-starter while proactively take initiative to utilize all tools and system available to them. Typically works on routine and patterned assignments.

Required Qualifications


High School Diploma
2 years of customer service experience
Strong customer service orientation
Strong attention to detail
Strong typing and computer navigation skills
Ability to manage multiple or competing priorities, including use of multiple computer applications simultaneously
Effective verbal and listening communication sills
Must be passionate about contributing to an organization focused on continuously improving consumer experiences


Preferred Qualifications


Associate or Bachelor Degree
Previous inbound call center or related customer service experience
Healthcare experience
Fluency in Spanish


Additional Information

Must be able to pass the following pre-hire assessments. (Please review in the below additional information):


Virtual Job Experience Assessment
A writing assignment may be required during interview
A language assessment may be performed for English and or bilingual Spanish during screen and/or interview


Anticipated Start Date / Training Date Depending on Interview Schedule: July 2021

Hours of operation for the calls team can range from 8am EST to 11pm EST - we work to adapt these schedules as best as we can with consideration to the time zone you live within

Customer Care Assessment / Virtual Job Experience :

After submitting your application, if you are selected to move forward you will receive an email to complete the Virtual Job Experience (VJE). This is an online activity where you will learn more about Customer Care jobs at Humana, try out some of the most common job tasks, and tell us more about yourself.


Most people complete the VJE in approximately 30 minutes. To complete it, you will need a smart phone, computer, or tablet with internet access, and speakers/headphones
Candidates will not be reviewed for consideration if the VJE is incomplete
The email will come from **** please add to your contacts or safe senders list to avoid this going to your spam folder


Interview Format - As part of our hiring process for this opportunity, we will be using an exciting screening and interviewing technology called Modern Hire to enhance our hiring and decision-making ability. We use this technology to gain valuable information for you pertaining to your relevant skills and experience at a time that is best for your schedule.


You will be able to respond to the recruiters preferred response method via text, video or voice technologies
If you are selected for a screen, you may receive an email correspondence (please be sure to check you spam or junk folders often to ensure communication isn't missed) inviting you to participate
You should anticipate this screen to take about 15 to 30 minutes. Your recorded screen will be reviewed and you will subsequently be informed if you will be moving forward to next round of interviews.


Scheduled Weekly Hours

40

Company info

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