Guest Service Representative - Hominy

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DescriptionThis position is responsible for providing casino visitors with maximum guest satisfaction.MINIMUM QUALIFICATIONS:nMust be at least 18 years of age.nSix Months of previous work experience required.nGaming, Hospitality, or Customer service work experience preferred.nRequired to pass a pre-employment drug screening and obtain and maintain an Osage Nation Gaming license.nRequired to maintain a valid Driver’s License.nRequired to provide documents to show the applicant is eligible to work in the United States.nOsage, Native American, and Veteran preference shall apply to all positions at Osage Casinos.nApplicants must be able to perform all essential functions of job duties with or without reasonable accommodation.nCOMMUNICATION:nMakes efforts to keep informed of company information and communications by reviewing property bulletin boards, digital signage, and company newsletter.nEffectively communicates concerns and information to supervisor and listens to communication from supervisor.nEffectively relates ideas for improvements to supervisor and management in accordance with chain of command.nObserves and reports any and all unsafe behavior displayed by internal and external guests.nDEPARTMENT OPERATIONS:nMonitors the operation of assigned e-gaming machines and participates in payout of manual jackpots in accordance with policy and procedure.nAssists in service requirements necessary in gaming machine equipment in accordance with training and control procedures.nKeeps casino floor clean and organized.nMay be required to prepare detailed daily, weekly, and monthly operating reports as required by the reporting senior.nPerforms all other related and compatible duties as assigned.nGUEST SERVICE:nProvides excellent internal and external guest services, treating internal and external guests with courtesy and consideration at all times.nCooperates and communicates with all fellow employees, always exhibiting mutual respect and consistently projecting a positive, helpful image/attitude.nREGULATORY COMPLIANCE:nMaintains excellent working relationships with other Company staff and all applicable regulatory commissions and other agencies as may be applicable to ensure compliance.nPerforms all duties in accordance with company core values, objectives of the Osage Nation, internal policies and procedures, as well, as applicable laws and gaming regulations, including but not limited to, the state-tribal compact, IGRA, MICS, ONGR, the Bank Secrecy Act, Office of Foreign Asset Control, USA Patriot Act and Privacy Act.nRequirementsKNOWLEDGE, SKILLS, AND ABILITIES:nRead, write, speak and understand the English language. Read Company or departmental reports, newsletters, and documents.nPerform basic mathematical computations (add, subtract, multiply, divide in all units of measure, including whole numbers, common fractions, and decimals.)nProtect the Company’s value by keeping information confidential.nPerform assigned tasks under frequent supervision. Follow written and verbal instructions.nEstablish and maintain positive relationships with managerial staff, co-workers, guests, and the general public. Work well alone or within a team.nCommunicate information and suggestions in oral and written form. Prepare written documents and complete reports as required.nUtilize MS Office products at basic (create new documents, open/edit existing documents) skill level.nExercise reasonable judgment and seek guidance for decisions in a manner consistent with the essential job duties and responsibilities.nSee problems and avoid situations that could be deemed illegal or represent a safety hazard to fellow employees or guests.nRespond to inquiries or complaints from employees, guests, regulatory agencies, and others.nTravel locally, or between properties as needed.nMaintain physical condition and stamina appropriate to performance of assigned duties.nUpdate job knowledge by participating in educational opportunities; attending expos or conventions; and developing or maintaining professional networks.nPHYSICAL DEMANDS:nThe employee is also regularly required to stand for extensive periods of time, walk, sit, and use hands to finger, handle, or feel objects, tools or controls.nAbility to sit, stoop, kneel, crawl, balance, or crouch while performing duties.nAbility to use hands to finger, handle, or feel. Ability to use arms to reach and lift above shoulders.nMust have normal auditory and good verbal communication.nAbility to lift upwards of 20 pounds. Ability to drag, push, or pull up to 50 pounds.nSpecific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.nWORK ENVIRONMENT:nWork is typically performed within a Casino setting. Exposure to second-hand smoke.nEvening and weekend shifts may be required. Extended hours and irregular shifts may be required. Ability to work nights and weekends required.nNoise level in the work environment is moderate to high.nThe employee is regularly exposed to risks associated with travel between properties and back and forth to other areas as may be required due to business demands.nEmployee may be exposed to blood/bodily fluids.nThe employee may be exposed to the risks associated in attempting to resolve issues with extremely irate or difficult people.nThe employee may be exposed to risks associated with the use of tools/machinery.nAdditional InformationAll applicants must be able to demonstrate their US work authorization during the employment verification process. Source: Hospitality Online,

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