Manager Salesforce Business Analyst

Profile

Manager, Salesforce Business Analyst
at Healthgrades
Madison, Wisconsin
Healthgrades is focused on providing trusted information that allows consumers and providers to make meaningful connections. As a
Manager, Salesforce Business Analyst
, you will support a team of Business Analysts focused on implementing our HG Mercury product suite. You will identify and create process improvement plans for the team and act as the liaison between our implementation and engineering teams for high priority projects. As this is a working manager role, you will also serve as the lead BA on a number of client engagements.
What You Will Do:
Coach and mentor Business Analysts on best practice procedures, standards, and guidelines related to meeting facilitation, project coordination, and communicating with diverse business audiences
Create and maintain process flows within and across teams
Establish a best-in-class discovery process, ensuring all client engagements inspire the highest level of confidence and excitement
Document changes to business rules, functional requirements, and project timelines to ensure stakeholders are aware of associated impact to design and/or workload
Own performance evaluation, training, and weekly 1:1 sessions with team members to provide critical feedback and provide an open forum for employee-driven conversation
Meet with client leaders to understand business needs and desired outcomes for complex and/or high priority projects
Coordinate with technical teams on data and application changes across environments
Perform analysis of new and existing data from disparate sources and business processes to improve data integrity and completeness
What You Will Bring:
Bachelor’s degree in Business, Computer Science or relevant field, or equivalent experience
Previous experience managing/leading a team
Strong technical aptitude with the ability to quickly learn new technologies
4 years of experience within the Salesforce ecosystem, admin certification and Salesforce consulting experience is a plus
Experience in the Health industry and specific technical Health Cloud experience is a plus
Excellent collaboration and communication skills with diverse audiences
Willing to travel up to 25% of the time once it is safe to do so
Why Healthgrades?
At Healthgrades, we recognize that our people drive our greatest achievements. We are passionate about maintaining a fulfilling, rewarding and high-energy work environment while setting the stage for your continued success.
Purpose-Driven Business – we help people make more confident healthcare decisions
Changing the Game – dynamic, employee-focused culture with career advancement opportunities
Community Builders – partners of local charity organizations, matching gifts program, Go-Green efforts, and wellness initiatives
Robust Perks – generous PTO, inclusive healthcare, learning & development programs, 401k contributions, tuition repayment, family planning resources & more!

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