Service Support Analyst ITIL methodology call center environment ServiceNow HDI Support Center

Profile

NCDIT-698496
Service Support Analyst. Typical Experience: 12-36 months
REQUIRED/DESIRED SKILLS
Skills
Required/
Desired
Experience
Experience providing excellent customer service skills using ITIL methodology
Required
2 Years
Experience working in a call center environment and Service Desk role
Required
2 Years
ServiceNow experience
Desired
HDI Support Center Analyst, ITILv3 Foundation A certification highly preferred
Highly desired
Advanced troubleshooting and problem-solving skills in Microsoft Windows 7 & 10, Microsoft Office suite, and O365
Required
2 Years
Troubleshooting skills in desktop hardware/software, network connectivity, network printing, email, smartphones, and web-based applications.
Required
2 Years
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