Trader Support Analyst - Spokane WA

Profile

135252BR

Job Title:

Trader Support Analyst - Spokane, WA

No. of Positions:

1

Job Description:

What’s the role?

The Trader Support Team provides dedicated onsite IT support to Traders and front office commercial staff within a high-pressure, fast paced and demanding environment. The primary objective of the team is to resolve IT issues in real-time, mitigating the impact on critical Trading activities.

Accountabilities:


Provide real-time IT support for Traders and Trade Floor personnel, resolving operational issues quickly so as to minimise impact to business operations.
Maintain good working relationships with various stakeholders including Trading business users, IT service partners and management, supplier partners and vendors.
Work with the Trading SOM Service Integration team and other IT operational teams, to coordinate effective resolutions to operational issues.
Delegate for the regional Trader Support Team Lead when appropriate.
Adhere to and support IT Demand policies.
Ensure that all required IRM processes and procedures are followed.
Facilitate local deployment of Group software rollout projects as required.
Undertake regular maintenance and checks at the regional Business Contingency Site as required, so that they are in a ready-state at all times.
Provide support during the regional annual BCP tests.


Auto req ID:

135252BR

Skillpool:

Information Technology

Country of Work Location:

United States

Employment Type:

Full Time

Company Description:

Shell is a global group of energy and petrochemical companies with about 84,000 employees across more than 70 countries. We aim to meet the world’s growing need for more and cleaner energy solutions in ways that are economically, environmentally and socially responsible. We have expertise in exploration, production, refining and marketing of oil and natural gas, and the manufacturing and marketing of chemicals. As a global energy company operating in a challenging world, we set high standards of performance and ethical behaviors. We are judged by how we act and how we live up to our core values of honesty, integrity and respect for people. Our Business Principles are based on these. They promote trust, openness, teamwork and professionalism, as well as pride in what we do and how we conduct business. Building on our core values, we aspire to sustain a diverse and inclusive culture where everyone feels respected and valued, from our employees to our customers and partners. A diverse workforce and an inclusive work environment are vital to our success, leading to greater innovation and better energy solutions.

An innovative place to work

There’s never been a more exciting time to work at Shell. Everyone here is helping solve one of the biggest challenges facing the world today: bringing the benefits of energy to everyone on the planet, whilst managing the risks of climate change.

Join us and you’ll add your talent and imagination to a business with the power to shape the future – whether by investing in renewables, exploring new ways to store energy or developing technology that helps the world to use energy more efficiently.

An inclusive place to work

To power progress together, we need to attract and develop the brightest minds and make sure every voice is heard. Here are just some of the ways we’re nurturing an inclusive environment – one where you can express your ideas, extend your skills and reach your potential…


We’re creating a space where people with disabilities can excel through transparent recruitment process, workplace adjustments and ongoing support in their roles. Feel free to let us know about your circumstances when you apply, and we’ll take it from there.
We’re closing the gender gap – whether that’s through action on equal pay or by enabling more women to reach senior roles in engineering and technology.
We’re striving to be a pioneer of an inclusive and diverse workplace, promoting equality for employees regardless of sexual orientation or gender identity.
We consider ourselves a flexible employer and want to support you finding the right balance. We encourage you to discuss this with us in your application.


A rewarding place to work

Combine our creative, collaborative environment and global operations with an impressive range of benefits and joining Shell becomes an inspired career choice.

We’re huge advocates for career development. We’ll encourage you to try new roles and experience new settings. By pushing people to reach their potential, we frequently help them find skills they never knew they had, or make career moves they never thought possible.

Disclaimer:

Please note: We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date.

Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Royal Dutch/Shell Group companies around the world.

The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell. Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand.

Shell participates in E-Verify.

All qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, age, religion, disability, sexual orientation, gender identity, protected veteran status, citizenship, genetic information or other protected status under federal, state or local laws.

Shell is an Equal Opportunity Employer - Minorities/Females/Veterans/Disability.

Work Location:

Spokane

Requirements:

What we need from you


Must have legal authorization to work in the US on a full-time basis for anyone other than current employer.
Associates Degree in Network Design and Administration or any related field.
Minimum 2 years of desktop or infrastructure support experience preferably in a face-to-face, high pressure environment of experience.
Experience providing IT support in a Trading environment and familiarity with Trading technologies.
Experience with call-logging systems (eg. Service Now).
Excellent customer-facing, interpersonal and communication skills.
Ability to understand business processes and priorities and apply IT solutions to support same.
Ability to interface with business and IT management at all levels.
Ability to prioritize in a demanding environment with multiple competing deliverables.
Must be a self-starter, reliable and able to work with minimum supervision.
Sound knowledge of supporting MS Office products and Windows operating systems.
Knowledge of support processes and ITIL (Information Technology Infrastructure Library) and other IT certifications a plus.


City, State (if applicable):

Spokane, WA

Company info

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