Director

Profile

Director
Duties: Leads/manages the Administrative Services unit which includes Rules and Records, Risk Management, Contracts, Continuous Quality Improvement, and Workforce Development and Support. Supports our mission through the timely and accurate release of public records, and discovery/development of rules, manuals, and procedures that support and guide the day-to-day work of childcare licensors, child welfare workers, and juvenile rehabilitation workers. Directs the day-to-day operations of releasing client information per public disclosure and discovery laws. Works across organizational boundaries and collaborate with all divisions to ensure consistent application of state and federal regulations regarding public disclosure, rules, and policy development. Establishes procedures for the maintenance of all records. Responds to and investigates constituent and employee complaints. Responds to civil rights and discrimination complaints received from external agencies filed by clients or employees. Establishes and directs the development and updating of all agency policies and procedures. Ensures administrators and their subordinate managers adhere to the requirements of the Collective Bargaining Agreement, the WAC, and RCWs. Reviews and oversees Limited English Proficiency (LEP) access to clients. Reviews and oversees tort claims, laws suits, and other risk management activities. Works collaboratively with the Assistant Attorney General to mitigate risk to the agency. Participates in the development and review of lessons learned from lawsuits and settlements made against the agency. Has delegated authority to approve tort and lawsuit settlement authority up to 5 million dollars. Manages and directs the Board of Appeals which consists of two judges and one paralegal. Establishes and directs an internal audit unit. Establishes and directs internal controls and privacy processes for the entire agency. Establishes and directs the agency safety program. Contracts: Plans, coordinates, and directs all programs and activities around contracts for the entire department. Is a voting member of the Performance-Based Contracting Steering Committee. Maintains comprehensive contracts and procurement program that contains understandable policies and procedures. Oversees execution of all personal service, client, and inter-local contracts. Advises the Chief of Staff on matters related to quality assurance (QA) and continuous quality improvement activities (CQI) specific to child welfare. Advises the Chief of Staff on matters related to child fatalities, near fatalities, and critical incidents. Participates in the development and coordination of agency-wide programs around QA and CQI. Advises the Chief of Staff on matters related to consistent complaints that may result in media attention. Supervises the QIC/WD/Peer Support manager. Executive Sponsor of the Quality Improvement Center for Workforce Development (QIC-WD) project.

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