Data Manager B/CO

Profile

Data Manager, B/CO
The candidate collaborates with the Executive Director of Borough Support in the maintenance and use of student performance and human resources data to support the work of the Borough/Citywide Offices (B/COs) in the delivery of service to school communities. Manages analyses of the quality of services schools receive across the borough and develop policy to drive process improvement. Performs related work. Reports to the Executive Director of Borough Support. Designs, implements, and maintains a system to track team service logs to ensure and report out on high- quality and timely service to schools; provides policy guidance and decision-making pertaining to ticket resolution. Identifies trends in service delivery, and creates solutions and revises policies to address areas for improvement. Oversees all borough activities to ensure that regular school staff attendance reports are provided to B/CO leadership teams. Provides policy guidance to Executive Director of Borough Support based on analysis of feedback provided by program teams, identifying trends and areas for improvement. Develops policies regarding service delivery based on analysis of student performance data and human resources data; provides direct support to B/CO staff. Plays a key leadership role in designing and coordinating the performance management plan for the B/COs, including defining performance management policies, systems and metrics. Prepares internal reports for B/CO leadership team in response to data requests. Directs the work of the B/CO with respect to DOE data usage policies; makes recommendations to streamline the process. Coordinates calendars and agendas related to team meetings for leadership team. Provides technical and systems assistance (ATS, locations, etc.) to support schools and leaders in summer school implementation. Oversees professional development delivery across the borough to ensure coherent professional development calendars exist to minimally impact school-level work. Maintains team organizational charts to support the development of clear and efficient team organization. Maintains school group lists for schools served by the BCOs. Participates in policy discussions and decision making pertaining to the B/COs and represents the Executive Director of Borough Support in high-level meetings.

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