IT Business Analyst Power Trading - Houston TX

Profile

131411BR

Job Title:

IT Business Analyst (Power Trading) - Houston, TX

No. of Positions:

1

Job Description:

What’s the role?

As part of the Operations Landscape Management (OLM) team, the Plant Systems Support Analyst is responsible for delivering secure and reliable operations of applications and providing technical expertise related to the Trading & Supply portfolio. The Business Analyst contributes by performing actions that maintain the integrity, security and compliance of the application services, reduce incident volume and provide speedy and quality problem resolution.

You will be part of the support team which supports plant & power systems software including Monarch and PI applications. The scope of this includes all operational responsibilities for the Plant Systems, including maintaining the infra-structure at the plants, and Monarch work-stations on the trade floor with the Power Trading groups. You will also be responsible for resolving incidents related to these systems.

This position has the following accountabilities:


Incident resolution for Monarch and PI applications of approximately 20 tickets a month
Frequent visits to the trade floor working side by side with the Power Trade desks to assist them in resolution of infra-structure issues that occur with their Monarch work stations, frequency meters, or application configurations.
Travel occasionally to power plants around the United States to test connectivity, failover capabilities and repair equipment when necessary.
24/7 support may be required if offshore teams needs assistance with issue resolution.
Drive Incident/Problem resolution by assisting in key operational activities in terms of delivery, fixes, and supportability with operations staff and/suppliers.
Ensure operation runbooks, support guidelines, and procedures are produced and maintained for use.
Ensure regulatory and compliance controls are embedded in landscape operations and coordinates the collection of compliance data.
Coordination of Disaster Recovery (DR) plans and Test execution for the critical business applications within the landscape including maintaining the application and infrastructure landscape documentation on an annual basis, document failover process, criteria and timings.


Auto req ID:

131411BR

Skillpool:

IT Service Management & Delivery

Country of Work Location:

United States

Employment Type:

Full Time

Company Description:

Shell is a global group of energy and petrochemical companies with about 84,000 employees across more than 70 countries. We aim to meet the world’s growing need for more and cleaner energy solutions in ways that are economically, environmentally and socially responsible. We have expertise in exploration, production, refining and marketing of oil and natural gas, and the manufacturing and marketing of chemicals. As a global energy company operating in a challenging world, we set high standards of performance and ethical behaviors. We are judged by how we act and how we live up to our core values of honesty, integrity and respect for people. Our Business Principles are based on these. They promote trust, openness, teamwork and professionalism, as well as pride in what we do and how we conduct business. Building on our core values, we aspire to sustain a diverse and inclusive culture where everyone feels respected and valued, from our employees to our customers and partners. A diverse workforce and an inclusive work environment are vital to our success, leading to greater innovation and better energy solutions.

An innovative place to work

There’s never been a more exciting time to work at Shell. Everyone here is helping solve one of the biggest challenges facing the world today: bringing the benefits of energy to everyone on the planet, whilst managing the risks of climate change.

Join us and you’ll add your talent and imagination to a business with the power to shape the future – whether by investing in renewables, exploring new ways to store energy or developing technology that helps the world to use energy more efficiently.

A rewarding place to work

Combine our creative, collaborative environment and global operations with an impressive range of benefits and joining Shell becomes an inspired career choice.

We’re huge advocates for career development. We’ll encourage you to try new roles and experience new settings. By pushing people to reach their potential, we frequently help them find skills they never knew they had, or make career moves they never thought possible.

Disclaimer:

Please note: We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date.

Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Royal Dutch/Shell Group companies around the world.

The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell. Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand.

Shell participates in E-Verify.

All qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, age, religion, disability, sexual orientation, gender identity, protected veteran status, citizenship, genetic information or other protected status under federal, state or local laws.

Shell is an Equal Opportunity Employer - Minorities/Females/Veterans/Disability.

Work Location:

Houston - One Thousand Main

Requirements:

What we need from you


Must have legal authorization to work in the US on a full-time basis for anyone other than current employer.
Bachelor’s degree.
Minimum three (3) years of relevant work experience.
Technical knowledge and experience with Gas and Power Trading Applications.
Business knowledge of the Gas and Power Trading industry.
Must have very strong verbal and written communication skills.
Must be able to explain / translate complex technical concepts for non-technical business users, managers and staff.
Self-starter with good analysis and problem-solving skills.
Experience in applications support and support processes, specifically ITIL.
Experience in IT services management.
Proven ability to deliver results in a matrix organization driving delivery excellence through influence and team working.
Ability to operate in a virtual cross cultural organization.
Ability to handle concurrent tasks with appropriate priority.
Strong relationship skills to work with multiple stakeholders across organizational and business boundaries at all levels.
Strong stakeholder, interpersonal relationship, and negotiation skills.
Ability to deal with conflict and ambiguity effectively.


City, State (if applicable):

Houston, TX

Company info

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