Senior Director Technical Program Management

Profile

Because you belong at Twilio
The Why, Who, What and Where
Twilio is looking for a talented and experienced senior technical program management leader. You would build, manage and grow a world class TPM organization at the heart of Twilio’s Accounts Platform. As Accounts Platform focuses on delivering the mission of becoming a trusted platform enabling Twilio’s revenue growth, we will need a rigorous program management system that drives our core principles into the organization by ensuring that activities of all groups are aligned with high-level priorities.
Reporting to the VP, Billing and Data, this senior leadership role is focused on driving the company’s Billing Steering Committee and ensuring the processes are in place with mechanisms for how we manage prioritization, review status of input/output metrics and reduce the amount of human overhead involved in running the Accounts Platform business.
Who?
Twilio is looking for a leader who lives
the Twilio Magic
and has a demonstrated track record of leading teams focused on creating world class pricing and billing platforms. They also have:
You have a track record of leading engineering, product and program management teams in software companies.
You distill complex and ambiguous situations across multiple stakeholders into aligned priorities with actionable plans/measures for multiple teams. Focus on the customer and business outcomes.
You have extensive experience in managing priorities/budgets/roadmaps to align sequencing of activities as well as providing decision making levers to the business.
You have extensive expertise and knowledge of data systems.
You are highly data driven in decision making and understand what makes good input and output metrics and the mechanisms to support them.
You are passionate about engineering & product hygiene with operational excellence. You focus on quality through metrics-based defect tracking and pride in delivery.
Excellent communication and interpersonal skills, ability to be personable yet persistent. You are able to articulate the “why” for a team’s priorities and the customer impact.
Proven track record of meeting business targets.
What?
As a Senior Director, TPM - Accounts Platform, you will live the Twilio Magic values:
BE INCLUSIVE: Build and grow a team of passionate technical program managers with an understanding of engineering and systems. Provide support and guidance that enables the team to self-organize and to achieve sustained high velocity and predictability.
EMPOWER OTHERS: Help employees grow through career development, coaching, and mentoring while guiding senior contributors to maximize their potential. You'll provide a clear path for progression through personal development plans, defining goals, perform evaluations, and collaborate with employees on their objectives. Most of all, ensure employees are having fun with their work.
BE AN OWNER: Own the Twilio Billing steering committee agenda, actions and input/output measures
DON'T SETTLE: Employ Agile methodologies to continuously deliver value to customers.
WEAR THE CUSTOMERS SHOES: Be a leader of a critical part of Twilio’s senior leadership team and contribute to Twilio’s overall accounts platform strategy
RUTHLESSLY PRIORITIZE: Collaborate on roadmaps with Product Managers, Architects, and Tech Leads to ensure the organization has clear direction and priorities related to performance metrics that track business performance.
EMPOWER OTHERS: Act as an ambassador for Twilio, recruiting and motivating top talent
Why?
Twilio is a company that is empowering the world’s developers with modern communication in order to build better applications. Twilio is truly unique; we are a company committed to your growth, your learning, your development, and your entire employee experience. We only win when our employees succeed and we're dedicated to helping you develop your strengths. We invest in weeks dedicated to tackling hard problems and creating your own ideas. We have a cultural foundation built on diversity, inclusion, and innovation and we want you and your ideas to thrive at Twilio.
Where?
This position will be located in either a remote location in the continental U.S. or in one of our 3 offices at 375 Beale office in San Francisco, 399 W. El Camino Real in Mountain View or our Denver, Colorado office. You will enjoy our office perks: catered meals, snacks, game room, ergonomic desks, bi-weekly All Hands and more. What you will also get to experience is a company that believes in small teams for maximum impact; seeks well-rounded talent to ensure a full perspective on our customers’ experience, understands that this is a marathon, not a sprint; that continuously and purposefully builds an inclusive culture where everyone is able to do and be the best version of themselves.
About us:
Millions of developers around the world have used Twilio to unlock the magic of communications to improve any human experience. Twilio has democratized communications channels like voice, text, chat, video and email by virtualizing the world’s communications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world’s most demanding applications. By making communications a part of every software developer’s toolkit, Twilio is enabling innovators across every industry — from emerging leaders to the world’s largest organizations — to reinvent how companies engage with their customers.

Company info

Sign Up Now - WashingtondcCrossing.com