Market Home Services Senior Manager

Profile

Geek Squad
The Market Home Services Senior Manager is directly responsible for leading and executing the complex multi-channel strategy and performance of the Home Channel fulfillment inclusive of **MEMBERS ONLY**SIGN UP NOW***. employees through strategy development and implementation, senior management, and direct management of employees.

Key Responsibilities
Communication
Develops effective strategies to meet the enterprise and zone/district/market service- related goals.
Provides oversight of the communication and execution of the **MEMBERS ONLY**SIGN UP NOW***. and Geek Squad Strategies within their area.
Is a change leader and enables growth management for the enterprise.
Develops and maintains a partnership relationship with zone/market/district leaders to deliver results.
Translates functional strategy into a team and individual goals/objectives, and manages execution and communication.
Business Analysis and Controllable Expenses:
Responsible for complex business finance (revenue and earnings performance, operating income, overall area P&L performance).
Leads cross-functional business impact analysis by understanding risk/reward scenarios and is able to make appropriate business decisions.
Anticipates and proactively adapts to rapid change, shifting priorities, and multiple demands.
Develops a teachable point of view for new processes, procedures, business segments, and areas of focus.
Accountable to costs/budgets and delivers productivity goals by monitoring, analyzing business trends and results on a daily, weekly, monthly basis.
Manage workforce composition using total labor cost models and alternatives or flex work arrangements.
Talent Acquisition:
Contributes and develops an effective team environment that drives employee engagement and performance.
Provides input and engage in career pathing/talent development of internal and external talent.
Contributes efforts to attract high-quality and diverse talent to meet both immediate needs as well as acquire talent with long-term skills and abilities to grow within the company.
Basic Qualifications:
8 years of Services, Retail, or related experience (inclusive of supervision of direct/indirect reports, coaching, training, recognition, and managing business outcomes) OR 4 years of Military leadership experience inclusive of coaching, training, recognition, and performance evaluations.
2 years of management or leadership experience with people and/or budget responsibility.
2 years of Consumer Electronics or Appliances Industry experience
Strong communication skills (written, verbal, presentation, and facilitation)
Preferred Qualifications:
1 year of experience managing a remote workforce
8 years of Services, Retail, or related leadership experience
3 years of retail management experience
2 years of experience at a manager level in a large global consumer-oriented business in the retail industry and/or a multi-channel/multi-brand business

Company info

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