Power Settlements - Spokane WA

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91227BR

Job Title:

Power Settlements - Spokane, WA

No. of Positions:

1

Job Description:

The successful candidate should be able to work independently within a dynamic, fast paced trading environment. They must be highly motivated and possess strong leadership, analytical, and problem-solving skills to recognize and solve problems quickly and independently. Highly effective planning, organization, and attention to detail are essential to be successful in the role.

Additional Position Requirements:


Demonstrates teamwork and effective inter-group collaboration.
Possesses a learning attitude, focuses on personal growth, and works well independently.
Demonstrates good inter-personal relationship skills to effectively communicate with internal and external stakeholders.
Pro-actively seeks process improvements to enhance Power Settlements team effectiveness as well as overall customer satisfaction.
Commits to ongoing training and development programs.
Makes decisions promptly and independently while abiding to the organization’s Code of Conduct.
Demonstrates strong time management skills by meeting deadlines, prioritizing, and managing workload effectively.


Purpose and Accountability:


Monthly settlement of power, environmental, and associated products;
System generated and manual invoice preparation;
Mid-month/month-end checkouts with customers;
Manage pre/post settlement discrepancies and resolve disputes;
Accounts Receivable collection;
Assist in managing and monitoring KPI reports for the power team, ensuring delivery of team goals;
Single back office point of contact for customers.


Dimensions:


Take ownership of resolution of customer issues, inquiries, and disputes including but not limited to: Invoicing, Volume, Price, Cash Applications, and Netting.
Pro-actively keep internal stakeholders such as Trading/Sales/Origination informed throughout the resolution process and coordinate with relevant departments on problem resolutions.
Support Trading/Sales/Origination teams to resolve customer requests per agreed service levels, including but not limited to: resolution of customer issues, responding to customer requests for information, and responding to customer feedback.
Provide timely and satisfactory resolution service to customers within mutually agreed timeframe.
Actively monitor customers’ payment statuses. Identify outstanding balances and align with the Sales/Origination teams to initiate customer contact to acquire outstanding balances and maintain payment commitment by agreed due date.
Use Salesforce for tracking all customer communications and discrepancies.
Work collaboratively with Accounting, Trading, Sales, Origination, Finance, Operations, and Credit to resolve outstanding balances, improve working capital, and minimize bad debt exposure.
Meet individual KPI's and Power Settlements team KPI's.
Work within agreed policies and procedures and adhere to Power Settlements initiatives.
Identify and escalate any system inefficiencies and issues that impact business continuity.


Auto req ID:

91227BR

Country of Work Location:

United States

Company Description:

Shell is a global group of energy and petrochemicals companies with over 90,000 employees in more than 70 countries and territories. In the US, we have operated for over a century and are a major oil and gas producer onshore and in the Gulf of Mexico, a recognized innovator in exploration and production technology, and a leading manufacturer and marketer of fuels, natural gas and petrochemicals. We deliver energy responsibly; operate safely with respect to our neighbours and work to minimize our environmental impact. We are in search of remarkable people who will thrive in a diverse and inclusive work environment to deliver exciting projects locally and globally. People who are passionate about exploring new frontiers. Innovators and pioneers. People with the drive to help shape our future. Because remarkable people achieve remarkable things.

Disclaimer:

Please note: We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date.

Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Royal Dutch/Shell Group companies around the world.

The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell. Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand.

Shell participates in E-Verify.

All qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, age, religion, disability, sexual orientation, gender identity, protected veteran status, citizenship, genetic information or other protected status under federal, state or local laws.

Shell is an Equal Opportunity Employer - Minorities/Females/Veterans/Disability.

Work Location:

Spokane

Requirements:


Must have legal authorization to work in the US on a full-time basis for anyone other than current employer.
Bachelor’s degree in related field required.
Preferably Finance, Mathematics, or Business related course graduate.
Extensive experience in Excel required.
Must have exceptional attention to detail.
Must be proficient in Microsoft Office Suite.
Power settlements experience preferred.
Programming in VBA, Oracle/Sequel, and Automate is preferred.
Knowledge of Salesforce, Nucleus, and SAP is preferred.


City, State (if applicable):

Spokane, WA

Company info

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