Customer Service Support Coordinator

Profile

Description

The Customer Service Support Coordinator represents Your Home Advantage by making inbound and outbound contacts to members and advanced practice practitioners regarding the staffing and scheduling of in home wellness assessments.

Your Home Advantage (YHA) is a Humana-owned Healthcare Management Company dedicated to improving clinical and quality outcomes by bridging the gap between the physician's office and the member's home. YHA provides prospective home visits conducted by licensed and trained clinical practitioners who perform In-Home Wellness Assessments (IHWA). The IHWA was established to identify and assess Humana Medicare Advantage members who are at risk of excessive utilization of future health related services and to supplement Humana's Health Assessment Program.

Responsibilities

The Customer Service Support Coordinator performs necessary follow up with members and/or providers. Ensures responses to member and/or provider inquiries are completed on a timely basis to achieve service and quality standards. Decisions are typically focus on interpretation of area/department policy and methods for completing assignments. Works within defined parameters to identify work expectations and quality standards, but has some latitude over prioritization/timing, and works under minimal direction. Follows standard policies/practices that allow for some opportunity for interpretation/deviation and/or independent discretion.

Required Qualifications


High School Diploma
1 year of customer service experience
Proficiency in Microsoft Office applications, including: Outlook, Word and Excel
Adaptable with the ability to thrive in a fast paced environment
Strong attention to detail
Strong typing and computer navigation skills
Ability to manage multiple or competing priorities, including use of multiple computer applications simultaneously
Effective verbal and listening communication skills
Must be passionate about contributing to an organization focused on continuously improving consumer experiences
Must be able to work Monday-Friday 9AM-5PM; overtime and weekend rotation during peak season


Preferred Qualifications


Experience in healthcare
Call center experience


Additional Information

Must live within a commutable distance to Deerfield Beach, FL office.

Temporary work at home position until cleared by Humana to return to office.

Scheduled Weekly Hours

40

Company info

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