Inbound Contacts Representative 1 - Remote GA FL OH WI

Profile

Description

Do you enjoy or want to work from home? Do you love assisting others when they're in need? Are you looking for valuable experience working for a Fortunate 100 company that focuses on the well-being of their customers? Do you thrive in a fast-paced environment? Well, if you answered YES to one or more of the above you should strongly consider the inbound contacts representative position at Humana.

Responsibilities

The Inbound Contacts Representative represents the company by addressing incoming telephone, digital, or written inquiries. The Inbound Contacts Representative performs basic administrative/clerical/operational/customer support/computational tasks.

The Inbound Contacts Representative addresses customer needs which may include complex benefit questions, resolving issues, and educating members. The associate records details of inquiries, comments or complaints, transactions or interactions and takes action in accordance to it. They will escalate unresolved and pending customer grievances.

Typical responsibilities of an Inbound Contact Associate:


Support inbound member and provider calls
Provide guidance on dental benefits and claim explanations
Locate participating providers in local area/ update their provider information
Responsible for meeting departmental standards to include quality, VOC, NPS, etc..


Required Qualifications


High School Diploma
2 years of customer service experience
Strong customer service orientation
Strong typing and computer navigation skills
Ability to manage multiple or competing priorities, including use of multiple computer applications simultaneously
Effective verbal and listening communication skills
Scheduled hours can range between 8am - 7pm est.
Training is 4 weeks and 2 weeks nesting; 8:30am - 5pm; additional training (claims) will occur in 3 - 4 weeks after nesting
No time off during training, No time off within the first 90 days
Training will be virtual and you will need to stay actively engaged and on webcam daily
Must have accessibility to high speed DSL or cable modem for a home office (satellite internet service is NOT allowed for this role); and a minimum internet connection speed of 10M x 1M
A dedicated home office space, with a locked door, lacking ongoing interruptions to protect member PHI / HIPAA information
Must be passionate about contributing to an organization focused on continuously improving consumer experiences


Preferred Qualifications


Associate's or Bachelor's Degree
Previous inbound call center or related customer service experience
Healthcare experience
Fluency in Spanish


Additional Information

Any associate who speaks with a member in a language other than English must take a language proficiency assessment, provided by an outside vendor, to ensure competency. Applicants will be required to take the Interagency Language Rating (ILR) test as provided by the Federal Government.

Scheduled Weekly Hours

40

Company info

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