Customer Care Representative

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:text,ActualValueFromSolar:null},{QuestionName:Job Description,AnswerValue:u003cpu003eu003cbu003eJob Summary u003c/bu003eu003c/pu003eu003cpu003eCustomer focused position representing the company to schools, sports teams, churches and other non-profit organizations by telephone, community events, conferences, and on-site customer locations. Retains existing accounts and acquires new accounts by handling a high volume of inbound and outbound calls. Builds and maintains excellent relationships with customers by providing excellent service.u003c/pu003eu003cpu003eu003c/pu003eu003cpu003eu003cbu003eKey Responsibilities u003c/bu003eu003c/pu003eu003culu003eu003cliu003eBuilds and maintains excellent relationships with customers to enhance their customer experience. Will require inbound calls, outbound calls and site visits including but not limited to customer deliveries, conferences, and community events.u003c/liu003eu003cliu003eAchieve sales and retention goals by managing customer lists, delivering high quality, motivational presentations at kick-offs, parent/teacher meetings and open houses for schools and non-profit organizations.u003c/liu003eu003cliu003eRecommend and implement company approved strategies for effectively introducing products and programs to schools and organizations throughout the U.S. and Ontario, Canada.u003c/liu003eu003cliu003eProvides detailed information as to how the Program works, how to start a fund-raiser and how fund-raising with our company benefits schools and non-profit groups.u003c/liu003eu003cliu003eSchedules and verifies delivery dates and time of fund-raisers for new and existing customers.u003c/liu003eu003cliu003eAccurately enters incoming orders for deliveries and pick-ups.u003c/liu003eu003cliu003eQuickly resolves customer issues to the satisfaction of the customer while following company guidelines.u003c/liu003eu003cliu003eDevelops and maintains open, communicative, and team-oriented relationships with all team members.u003c/liu003eu003cliu003eFollows direction of supervisor and performs all other special projects as assigned.u003c/liu003eu003c/ulu003eu003cpu003eu003cbru003eu003cbu003eMinimum Knowledge, Skills and Abilities u003c/bu003eu003c/pu003eu003culu003eu003cliu003eHigh school diploma or equivalent required.u003c/liu003eu003cliu003eMinimum of two years’ experience in a sales or customer service environment or call center.u003c/liu003eu003cliu003eEvidence of ability to operate in either an autonomous or team environment with a motivated, results-oriented demeanor.u003c/liu003eu003cliu003eHighly developed verbal, written and presentation skills, with evidence of ability to effectively communicate to a wide variety of audiences, including adults and children.u003c/liu003eu003cliu003eDemonstrated ability and enthusiasm to motivate others.u003c/liu003eu003cliu003eComputer proficiency (Microsoft Office, database, internet, etc.)u003c/liu003eu003cliu003eEvidence of analytical and problem-solving skills.u003c/liu003eu003cliu003ePrevious experience in a position requiring accuracy and attention to detail.u003c/liu003eu003cliu003eAbility and willingness to travel to trade shows and conferences on an as-needed basis and to adhere to the company travel policies.u003c/liu003eu003cliu003eThe ability to lift 25 to 50 lbs. on an intermittent basis.u003c/liu003eu003cliu003eSelf-provided transportation (reliable personal automobile) with appropriate licenses, good driving record and insurance.u003c/liu003eu003c/ulu003eu003cpu003eu003cbru003eu003cbu003eWorking Conditions u003c/bu003eu003c/pu003eu003culu003eu003cliu003eWorks in a normal office environment where there is no physical discomfort due to temperature, noise, dust, and the like.u003c/liu003eu003c/ulu003e,VerityZone:jobdescription,QuestionType:textarea,ActualValueFromSolar:null},{QuestionName:Req Number,AnswerValue:6093BR,VerityZone:autoreq,QuestionType:text,ActualValueFromSolar:null},{QuestionName:City,AnswerValue:Detroit,VerityZone:formtext6,QuestionType:text,ActualValueFromSolar:null},{QuestionName:Functional Area,AnswerValue:Customer Care ,VerityZone:formtext5,QuestionType:single-select,ActualValueFromSolar:null},{QuestionName:State,AnswerValue:Michigan ,VerityZone:formtext2,QuestionType:single-select,ActualValueFromSolar:null},{QuestionName:Posted Job Title,AnswerValue:Customer Care Representative,VerityZone:formtext7,QuestionType:text,ActualValueFromSolar:null}],GQId:2989,isGQResponsive:true,isActive:true,isSocialReferralJobRestricted:false,localeId:1033,AutoOptionalReqId:6093BR,Title:Customer Care Representative, Customer Service,JobSiteId:6894,Link:****{Responsive_AdvancedCSS: \,Responsive_BackgroundColor: #FFFFFF,Responsive_BackgroundImage: none,Responsive_BaseFontColor: #000000,Responsive_BaseFontFamily: Arial, Arial, Arial, sans-serif,Responsive_BaseFontSize: 16px,Responsive_ButtonBackgroundColor: #000000,Responsive_CompiledCSS: /* remember to define focus styles! */input,select,.control,.ui-selectmenu-button,textarea,.pseudocheckbox,.pseudoradio,.controlWrapper,.textAreaWrapper,.lightBorder,.themed .ui-selectmenu-button,.ui-state-default { border-color: #000000;}.baseFontColor { color: #000000;}.baseColorPalette { background-color: #ffffff; 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