Retail Bankruptcy Production Specialist Ii

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Retail Bankruptcy Production Specialist II
The candidate will be responsible for processing bankruptcy information from the U.S. Bankruptcy Courts, Clients, Attorneys, and/or Trustees. Will review and process accounts/cases through reports or queues in Workflow systems. Conduct research when needed or upon the direction of Management and/or Bankruptcy Officers. Thoroughly notate case and account statuses systematically to ensure all internal parties understand case dispositions. Understand the importance of risk mitigation practices and follow all internal guidelines to ensure the bankruptcy laws are adhered to. Ensure Proofs of Claim are filed accurately and timely. Assist in the preparation and filing of bankruptcy motions. Prepare reaffirmation agreements as appropriate. Process daily mail and work critical event reports that are applicable to firm accounts. Research loan documentation issues, loan balances, payments, charges and customer liability on all loan systems. If on the Bankruptcy Phone Team, take inbound calls from clients, attorneys, trustees, and other internal departments. Appropriately and accurately take calls and interpret client/third-party needs. Complete tasks are adhering to internal and bankruptcy guidelines. Communicate clearly and thoroughly with all parties. Bankruptcy Operations Team members exhibit mastery of the Bankruptcy Production Specialist I role. Research bankruptcy case information utilizing U.S. Bankruptcy Court websites and other third-party resources. Thorough knowledge of federal bankruptcy forms and how to complete them accurately by pulling needed information for loan systems and/or account documentation. Communicate in verbal or written communication with attorneys and Bankruptcy Trustees as directed. Bankruptcy Phone Team teammates require exceptional communication skills and the ability to show empathy in difficult situations. Collect and compile information, data, and forms for the management of bankrupt accounts. Accurately update applicable loan systems with correct bankruptcy coding to ensure all bankruptcy legislation is adhered to. Maintain a working knowledge of bankruptcy law and codes. Maintain positive working relationships between peers and managers as well as clients, court personnel, attorneys, trustees, and other internal partners. Train other Bankruptcy Production Specialists on current best practices. Includes training of new teammates in Bankruptcy Management. Meet/exceed all performance metrics established by Bankruptcy and Default Management.

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