Director Communication and Change Management

Profile

The Role

As a Director within our Communication and Change Management practice, you will lead the development and execution of strategies and related deliverables that support large-scale changes and HR programs (including the employee experience, Total Rewards, organization transformation, the future of work, wellbeing, benefits and culture). You will be responsible for providing strategic guidance to client organizations, leadership and project delivery teams, retaining existing business and developing new business.

To be effective in this role, you will need strong business acumen along with confidence to interact with senior executives, lead groups and serve as a trusted advisor. Comfort navigating ambiguity and uncertainty, organized thinking and communication skills, and a willingness to engage in both strategic design and tactical implementation are also critical to success in this position.


Sell, develop and implement custom communication and change management strategies and programs for a broad range of HR programs, largely focused on talent and rewards elements (e.g., employee experience, Total Rewards, organization transformation, the future of work, AI, wellbeing and culture)









Partner with colleagues across the Talent line of business to sell and deliver integrated advice, data and software that help clients hire, build, engage and lead the talent they need to win









Oversee translation of complex concepts into compelling and engaging communications across various media, including print and digital, with an eye towards cutting-edge solutions and data integration









Demonstrate effective sales leadership behaviors, including team collaboration, creativity, compelling RFP writing, persistent follow-up, sound judgment in scoping/pricing, and focusing on closing the deal









Build relationships with internal and external cross-functional teams to maximize the penetration of key target accounts









Deliver profitable revenue to the business through individual sales and billable hours goals









Balance high-value strategic delivery with effective delegation, while enforcing budget, timeline and quality standards









Contribute to the development of intellectual capital, new tools and approaches


The Requirements


7-10 years communication or marketing experience. Consulting experience is preferred; experience working for traditional HR consulting firms or benefit brokerage firms or is a plus

Superior ability to influence and collaborate with senior management and work across all levels of an organization

An executive presence with polished and well-developed facilitation, written, web and oral communication skills, demonstrating creativity and technical expertise

Experience working with graphic designers to craft the “look and feel” of the communication platform

Track record of success in building and maintaining client relationships, leading teams and generating revenue (global experience preferred)

Experience managing concurrent, multi-dimensional projects and people on time and within budget

Proven ability to recognize and diagnose issues, work in teams, and leverage the resources of other related practices to address client challenges

Ability to draw conclusions from data in a logical, systematic way

Understanding of agile principles and design thinking

Availability to travel on an as-needed basis

Bachelor’s degree (advanced degrees preferable) in liberal arts, graphic design, business or technology


The Company

Willis Towers Watson is a leading global advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. With roots dating to 1828, Willis Towers Watson has 45,000 employees serving more than 140 countries and markets. We design and deliver solutions that manage risk, optimize benefits, cultivate talent, and expand the power of capital to protect and strengthen institutions and individuals. Our unique perspective allows us to see the critical intersections between talent, assets and ideas – the dynamic formula that drives business performance. Together, we unlock potential. Learn more at willistowerswatson.com .

Willis Towers Watson is an equal opportunity employer

Willis Towers Watson is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.

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