Senior Specialist Applicant Success

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What We’re Looking For:
The Sr. Specialist Applicant Success is responsible for the success of the complete metrics within a subset of programs, in collaboration with internal stakeholders and external contractors. The Sr. Specialist Applicant Success has ownership and accountability to execute against accuracy, cycle time, and volume metrics to meet program, vertical, and department goals. They
engage directly with the external contractor, which owns the application complete process including, but not limited to, document audit, GPA calculations, conditional verification, and faculty review preparations. They will also ensure integrity in the work the external contractor is producing by following University Partner policies, compliance and privacy standards, and
work closely with internal operations and technical teams to ensure processes and workflows continuously improve. The Sr. Specialist Applicant Success serves as the liaison between teams to ensure external contractor SLA expectations are achieved, and consistently assesses and communicates metrics to influence and direct program-level performance.
Candidates must have strong relationship management, communication and strategic thinking skills.
Responsibilities Include, But Are Not Limited To:
Managing Productivity
Works closely with department leadership and Operations to strategize and execute team operating objectives and best practices to achieve business needs for all degree programs.
Proactively drives business opportunities by setting expectations and stretch goals that align to service level performance and clearly measurable outcomes for both internal and external stakeholders.
Stakeholder Relationship Management
Maintains a respectful, productive, and professional stakeholder relationship and engages regularly with internal stakeholders, external vendors/contractors, and, where necessary, University Partners to continuously drive toward increased efficiency, accuracy and integrity of all applications. Communicate clearly the progress of monthly/quarterly SLAs to internal and external stakeholders.
Influences process at scale through regular interactions with external vendors/contractors for process validation, change control and quality assessment. Acts as the expert on application complete requirements for assigned programs and supports the knowledge transfer to external stakeholders when onboarding new programs and/or universities.
Analysis
Leverages tools with external and internal stakeholders to identify applicant trends and opportunities that positively impact the applicant and University Partner experience.
Positively impacts program outcomes to achieve business needs and goals by holding external vendors/contractors accountable to key departmental and vertical SLAs, performance indicators (KPI’s) and accuracy measurements.
Risk Mitigation
Proactively uses program escalation trends to inform standardization and automation of processes to minimize areas of risk within the workflow.
Acts as the first point of contact to appropriately escalate risk cross functionally with internal stakeholders and external vendors to promptly resolve applicant privacy concerns to compliance and external vendors.
Other
Handles additional operational and administrative tasks as needed.
Things That Should Be In Your Background:
Bachelor’s degree required
3 years working in a professional setting
Proven leadership experience, directly related to the role key responsibilities;
Extraordinary organizational skills, attention to detail and excellent follow through
Effective stakeholder relationship skills and experience working with upper-level management
Highly proactive, self-starter with ability to work in a fast-paced, rapidly changing environment
Superior written, oral, presentation and interpersonal communication skills
Proficient in Excel, Word and PowerPoint
Previous people management experience (preferred)
Experience in Salesforce (or other CRMs), G Suite, Electronic Data Management systems and Tableau( preferred)
About 2U Inc. (NASDAQ: TWOU)
2U is comprised of 3 lines of business: Graduate Degree Programs, Short Course, and Boot Camps. Going beyond traditional learning management systems, we use tech, people, and data to help top universities and enterprise organizations transform in the digital era—and eliminate the back row in higher ed. We support lifelong learning which means thinking beyond a single degree. It means finding ways for students to gain the skills they need to change careers, evolve their expertise, and meet the challenges of the changing world head-on. We help our partners fill those needs—developing new digital education technologies and offerings capable of supporting students at different points in their lives. Whether they need a simple refresher, to learn something new, or to change their career trajectories completely, our partners are there to help them succeed. Together with our partners, 2U has positively transformed the lives of more than 275,000 students and lifelong learners.
2U Diversity and Inclusion Statement
At 2U, we are committed to creating and sustaining a culture that embodies diverse walks of life, ideas, genders, ages, races, cultures, sexual orientations, abilities and other unique qualities of our employees. We strive to offer a workplace where every employee feels empowered by the ways in which we are different, as well as the ways in which we are the same.
Benefits & Culture
Working at 2U means working with individuals that are passionate and mission driven. We collaborate on tough problems to deliver the best outcomes for our partners, students, and each other. You will find team members working together in our open office spaces, gathered in the kitchen grabbing a snack, or taking a break in our game rooms.
2U offers a comprehensive benefits package:
Medical, dental, and vision coverage
Life insurance, disability and 401(k)
Unlimited snacks and drinks
Generous paid leave policies including unlimited PTO
Additional time off benefits include: volunteer days, parental leave, and a company-wide winter break from Christmas through New Years!
In Colorado, the anticipated base salary for this role is $60,000, with potential bonus eligibility. Note: The final compensation for this position may consider factors including the geographic location where the work is performed (candidate’s assigned office) and prior work experience of the candidate.
To learn more, visit 2U.com. #NoBackRow
Note: The above statements are intended to describe the general nature and level of work performed by individuals assigned to this position, and are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.

2U is an equal opportunity employer that does not discriminate against applicants or employees and ensures equal employment opportunity for all persons regardless of their race, creed, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, age, marital status, disability, citizenship, military or veterans’ status, or any other classifications protected by applicable federal, state or local laws. 2U’s equal opportunity policy applies to all terms and conditions of employment, including but not limited to recruiting, hiring, training, promotion, job benefits and pay.

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