Supervisor Mail Order/OTC Pharmacy Distribution 2ND SHIFT POSITION

Profile

Description

The Supervisor, Mail Order/OTC Pharmacy Distribution directly supports the processing and dispensing of Traditional and Over The Counter prescription orders to be mailed to patients' homes and handles complex and/or escalated issues. The Supervisor, Mail Order/OTC Pharmacy Distribution works within a team of department supervisors and uses established Humana guidelines and procedures to coach, develop and hold team members accountable.

Responsibilities

The Supervisor, Mail Order/OTC leads, inspires, and engage associates to exceed consumer expectations and deliver on Humana's brand promise. The Supervisor is the first level of support and inspiration for associates delivering pharmacy services directly to consumers, maintaining high standards for quality and an exceptional consumer experience, actively coaching the team on bringing quick resolution to a variety of consumer needs, while creating a positive work environment. Complies with all Drug Enforcement Administration (DEA), Centers for Medicare & Medicaid Services (CMS), federal, state, and company regulations, policies, and procedures. Decisions are typically are related to schedule, plans and daily operations. Responsibilities include but are not limited to the following:


Supervises a group of typically support and technical associates.
Holds team members accountable for following established policies.
Performs escalated or more complex work of a similar nature.
Coordinates and provides day-to-day oversight to associates.
Ensures consistency in execution across team.
Ensure appropriate staffing levels are achieved to ensure resources are managed effectively.
Provide guidance and leadership to associates and serve as a mentor for their day-to-day activities.
Identify reasons for variation in individual performance and take appropriate actions that will result in improved performance.
Monitors quality and production and holds associates accountable for meeting and exceeding expectations
THIS IS A 2ND SHIFT POSITION, SCHEDULE IS AS FOLLOWS: SUNDAY - THURSDAY 5:30PM - 2:00AM EST.


Required Qualifications


Excellent time management skills.
Experience in a team leadership or supervisory position.
Excellent communication skills both written and verbal.
Must be passionate about contributing to an organization focused on continuously improving consumer experiences
Nationally Certified Pharmacy Technician with active State license


Preferred Qualifications


Previous supervisory experience in a mail order setting
Associates or Bachelor's Degree.


Scheduled Weekly Hours

40

Company info

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